Tennessee Voices Inc. is Tennessee’s collaborative leader in mental health and family well-being. Each year, we serve thousands of children, parents, and adults across all 95 counties with services that prevent crisis, heal trauma, and build long-term stability. Our model works because it’s whole-family, trauma-informed, and community-driven. By healing parents alongside their children, providing critical resources like housing and mental health support, and advocating for systemic change, TN Voices helps families thrive and communities grow stronger. 

Summary: The Program Manager provides leadership, oversight, and coordination of one or more social service or community-based programs. The role is responsible for ensuring high-quality service delivery, staff supervision, compliance with policies and funding requirements, and collaboration with internal and external partners. The position supports individuals, families, or communities with complex needs and contributes to program growth, evaluation, and sustainability. 

Essential Duties & Responsibilities: 

• Responsible for fulfilling all duties related to emergency preparedness, evacuation, and client safety, including support of individuals who may not be capable of self-preservation, in accordance with TN Voices Employee Policies and TN State Department regulations and CARF Standards. 

• Oversight and coordination of all program activities, including planning, support, and implementation. 

• Supervision of Outreach Specialists and daily operations of programs in the three grand regions. 

• Coordination to ensure informational materials are strategically represented at conferences, health fairs, and information fairs across the state. 

• Participation in policymaking and advisory groups to support parents and facilitate collaboration between professionals and parents. 

• Active advocacy for best practices and system of care principles for children and families in various settings, including mental health planning councils, coalitions, courts, and school meetings. 

• Encouragement and support of service coordination for children with SED and their families. 

• Ensure Outreach Specialists participate in regional and community meetings, task forces, and coalitions related to child and youth-serving systems. 

• Ensure all data and reports (including timesheets, expense reports, and monthly program reports) are properly managed and documented. 

• Provide monthly record review and supervision for each Outreach Specialist. 

• Coordinate planning and execution of Children’s Mental Health Awareness Week events across the state. 

• Determine newsletter content and coordinate with the Program Director and other TN Voices staff to execute the TN Voices quarterly newsletter. 

• Facilitate weekly team meetings. 

• Train new staff. 

• Attend and participate in all required management team meetings. 

• Collaborate with the East TN Regional Director on program scope of services, implementation, and sustainability. 

• Ensure compliance with CARF standards applicable to the services provided. 

• Perform other duties and tasks as assigned. 

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Qualifications:  

• Bachelor's degree in Social Work, Psychology, Education, or a related field is preferred, with experience working with mental health, disabilities, or special populations preferred.  

• At least three (3) years of experience working with parents of children/youth, volunteers, state and local agencies, and task forces or other community groups, including parent training, consultation, and support.  

• Three (3) years of experience in a supervisory role is preferred. Experience in networking with other agencies, organizations, and coalitions is required. 

Other Skills and Abilities: 

• Excellent collaboration, customer service, supervisory, management, and leadership skills. 

• Knowledge of the service area and of resources for children with mental health issues. 

• Knowledge and personal experience with children who have behavioral disorders. 

• Knowledge and experience with juvenile justice, educational, and other child-serving systems. 

• Desire to help and support parents of children with Serious Emotional Disturbance (SED) with strong customer service skills. 

• Commitment to system of care principles, cultural competency, and effective teamwork. 

• Excellent communication, organizational, and problem-solving/creative thinking skills. 

• Excellent written and computer skills. 

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Core Competencies: 

• Supervision of Outreach Specialists and daily operations of program in the 3 grand regions. Oversight and coordination of all program activities, planning, support, and implementation. 

•  and to ensure that informational materials are strategically represented at various conferences, health and information fairs across the state. 

• Ensure that Outreach Specialists participate in regional and community meetings, tasks forces and coalitions related to the various child/youth serving systems in the state. 

• Encourage and support the coordination of services for children with SED and their families. 

• Participate in policy making and advisory groups to support parents and to facilitate collaboration between professionals and parents. 

• Ensures all data and reports are properly managed and documented. 

• Collaborates with the East TN Regional Director on program scope of services, implementation and sustainability. 

• Coordination of SFSN trainings across the state that do not relate to other specific grants. 

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Certificates, Licenses, Registrations: Valid driver’s license, proof of automobile insurance,  

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand, walk, push, pull and carry/lift up to 50 pounds. The employee is occasionally required to climb, bend or crouch. Specific mental abilities required by this job include continuous concentration to detail; ability to remember multiple tasks, oral and written communication; and an attention span of 1+ hour(s) on a task.  

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. 

Performance Evaluation: Employees are evaluated on an annual basis.  Performance Reviews are completed electronically by the employee’s direct supervisor then reviewed and approved by regional or program leadership.  Employees are given the opportunity to review their performance evaluation with their supervisor and will be required to acknowledge receipt of the annual review electronically.   

Core Values: V.O.I.C.E. 

• V – Vulnerability and Integrity.  We lead with truth and act with authenticity. We choose deeds over words and transparency over pretense. We hold ourselves and each other accountable by following through on our commitments. Trust is built through kind, honest, ethical, and clear communication. We know our strengths and share them with intention. 

• O – Openness and Connection. We foster belonging and celebrate one another. We promote an environment where everyone feels safe, included, and heard. We value diverse perspectives, invite honest feedback, and lead with a welcoming spirit. We celebrate our wins—big and small—and lift each other up through support, presence, and shared pride in our work. 

• I – Innovation and Growth. We cultivate curiosity and embrace change. We embrace lifelong learning and welcome questions, feedback, and growth. We keep an open mind and heart, recognizing there is always more to learn and new perspectives to consider. No idea is too small and no voice is too quiet. We lean into the unknown, explore bold ideas together, and support one another across roles because shared growth moves us all forward. 

• C – Compassion and Hope. We lead with heart and serve with purpose. We show up with dedication, warmth, empathy, and humility. We listen with care and assume the best in others. We stay present and grounded, even when things are difficult, because we believe in the future we’re building for every child, family, person, and community we serve. 

• E – Experience and Insight.  We believe in the power of lived and learned experiences. We rise by lifting others. We are driven by a deep passion for service and guided by the voices of those we serve. Our purpose is to help others flourish and build resilience and a better future. Grounded in joy, lifted by humor, and guided by vision, we stay focused on what matters to create lasting, meaningful change.