Program Project Manager – Legal
Overview
The Program Project Manager is a strategic operations leader responsible for driving a portfolio of cross-functional programs within a large legal services environment. This role combines program management, operational leadership, and business management to deliver initiatives that improve service quality, operational efficiency, and client outcomes.
Key areas of focus include:
- Quality Assurance
- Continuous Improvement
- SOP Governance
- KPI & Reporting Frameworks
- Client Office Move Management
- Financial Management
- Operational Excellence Programs
The Program Project Manager is responsible for designing, implementing, and scaling programs that create consistent, repeatable processes across multiple locations. This role oversees program governance, financial performance, stakeholder engagement, risk management, and execution in a matrixed environment.
This position also serves as a development path toward Client Manager and National Operations leadership roles, providing exposure to multi-site operations, client management, workforce planning, and financial management.
Key Responsibilities
Program & Operational Leadership
- Lead a portfolio of strategic operational programs from planning through execution and ongoing support.
- Develop scalable frameworks, processes, and operating models that improve consistency and service delivery.
- Drive initiatives related to SOP governance, quality assurance, KPI reporting, and continuous improvement.
- Ensure operational standards, SLAs, and KPIs are consistently executed across multiple locations.
- Manage multiple projects and workstreams while maintaining quality and timeline commitments.
Governance, Risk & Performance Management
- Establish governance structures, success metrics, reporting processes, and risk controls.
- Provide executive-level reporting and insights to support business decisions.
- Identify, manage, and mitigate program risks and dependencies.
- Ensure compliance with SPS policies, governance standards, and escalation protocols.
Financial & Business Management
- Manage program budgets, forecasting, and financial performance.
- Ensure compliance with Statements of Work (SOWs) and financial governance requirements.
- Support operational profitability, cost optimization, and resource planning initiatives.
- Contribute to decisions regarding staffing models, service delivery, and operational efficiency.
Client & Stakeholder Management
- Partner with Client Managers to support client relationships and service excellence.
- Participate in business reviews, service improvement initiatives, and issue resolution.
- Align cross-functional teams to achieve operational and client objectives.
- Ensure contractual commitments, SLAs, and performance expectations are met.
People Leadership & Development
- Coach and develop team members and emerging leaders.
- Support workforce planning, staffing strategies, and succession planning efforts.
- Partner with HR and operations leaders on talent acquisition and employee development.
- Promote employee engagement, retention, and performance improvement initiatives.
Vendor & Project Management
- Support vendor relationships and ensure adherence to service expectations and contractual requirements.
- Coordinate special projects and operational initiatives involving internal and external stakeholders.
Continuous Improvement & Business Growth
- Drive process improvement initiatives using operational data and customer feedback.
- Identify opportunities to improve efficiency, service quality, and client satisfaction.
- Support business development efforts through operational planning, solution design, and proposal input.
Qualifications
Required
- Bachelor's degree.
- 7–10 years of progressive experience in operations leadership, program management, or service delivery.
- Experience leading cross-functional programs and operational initiatives.
- Experience supporting multi-site operations and client-facing environments.
- Strong background in performance management, KPI reporting, and process improvement.
- Experience managing budgets, forecasts, and financial performance.
- Excellent leadership, communication, stakeholder management, and problem-solving skills.
Preferred
- Advanced degree.
- Experience within legal services, legal records management, or professional services environments.
- PMP, CAPM, Lean Six Sigma, or similar project management/process improvement certification.
Core Competencies
- Strategic and results-driven leadership
- Program and project management
- Financial and business acumen
- Executive communication and presentation skills
- Stakeholder and client relationship management
- Continuous improvement mindset
- Analytical and data-driven decision making
- Organizational effectiveness and operational excellence
- Integrity, professionalism, and sound judgment
Compensation:
The expected compensation is an estimate, and the final offer will depend on skills, experience, and other job-related factors.
Use of Artificial Intelligence (AI):
No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. Our company uses the Greenhouse applicant tracking system, which does not apply AI in these parts of the hiring process.
Vacancy Status:
This posting is for an existing vacancy.
WHAT WE OFFER
- Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!
- Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!
- We Recognize Talent: We offer a variety of recognition programs for all levels of employees!
- Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off.
- Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.
About SPS
SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers.
At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.
SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.
Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.
To ensure a fair and authentic interview process, applicants may not use AI tools or any other form of real-time assistance during interviews. SPS team members may use transcription or note-taking technology solely to support accurate interview documentation.
SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.
To view our privacy policy, click on the link below: Data Privacy Statement
Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.