Respond to requests for reports from users to extract data as assigned.  Provide technical assistance to employees of the agency. Troubleshoot and document hardware, software, and network problems and printer issues.
 
Develop reports to allow users to access information.  Create database-stored procedures to be utilized by websites or other applications.  Create applications based on project requirements.  Train and teach users how to properly use computers, programs, and printers.  Develop data flow diagrams and documentation.  Maintain, debug, and modify programs under direction.  Design change modules and coding adjustments under direction.  Install, upgrade, and repair software and hardware on network servers.  Create, maintain, and troubleshoot active directory issues that are causing user problems.  Assist with program testing and installation.  Assist in developing network system enhancements.  Coordinate phases of production activity for one or more systems.  Provide communication on status of input and output reports within agency.  Coordinate issue assignment and resolution for issues requiring physical technician intervention.  Coordinate technicians on computer and user relocations.
 
Attend seminars and classes for advanced training.  Prepare weekly reports.  Troubleshoot, diagnose, and solve network connection issues.  Prepare announcements pertaining to network outages and availability.  Maintain regular and predictable attendance.
 
These duties are illustrative only and you may perform some or all of these duties or other job-related duties as assigned.

Bachelor's degree in computer science or related field with three (3) years of help desk support experience; or any equivalent combination of training and experience.

No special license or certification is required.
 
Supervisory Responsibilities
None required.