1. Project Planning & Execution 

• Serve as the primary point of contact for customers throughout the lifecycle of service, maintenance, repair, and reroofing projects. 
• Review customer requests, inspection reports, proposals, and project requirements to develop execution plans. 
• Coordinate project schedules, materials, equipment, subcontractors, and field crews to ensure timely completion. 
• Manage multiple projects simultaneously while maintaining quality, responsiveness, and profitability. 
• Conduct site visits to assess project conditions, monitor progress, and ensure work is completed to Starkweather Roofing standards. 
• Coordinate emergency repairs and respond quickly to customer needs when required. 
• Maintain complete project documentation including work orders, inspection reports, proposals, change orders, photographs, customer correspondence, and closeout documentation. 
• Proactively identify project risks and develop solutions to minimize delays and maximize customer satisfaction. 

2. Financial & Budget Management

• Manage project budgets including labor, materials, subcontractors, and equipment. 
• Monitor project profitability and job costs throughout execution. 
• Review and approve purchase orders, invoices, subcontractor billing, and change orders. 
• Collaborate with Accounting to ensure timely customer invoicing and project closeout. 
• Identify opportunities to improve efficiency while maintaining quality and customer expectations.

3. Client and Stakeholder Relationship Management  

• Build lasting relationships with commercial property owners, facility managers, property management companies, and existing customers. 
• Provide proactive communication regarding project status, schedules, repair recommendations, and maintenance needs. 

• Deliver exceptional customer service while resolving concerns professionally and efficiently. 
• Identify opportunities for additional maintenance, repair, reroofing, and preventative service solutions that provide value to customers. 
• Support long-term customer retention through responsiveness, quality workmanship, and trusted partnership.
   

4. Team Leadership & Collaboration

• Work closely with Service Managers, Superintendents, Foremen, Estimators, and field technicians to ensure successful project execution. 
• Coordinate subcontractors, vendors, suppliers, and internal departments. 
• Provide clear expectations and project direction to field personnel. 
• Foster a collaborative, accountable, and customer-focused team environment. 
• Maintain effective communication between customers, office staff, and field operations.
  

5. Quality Control & Safety 

• Ensure all work meets Starkweather Roofing quality standards, manufacturer specifications, and industry best practices. 
• Conduct jobsite inspections to verify workmanship, safety compliance, and project progress. 
• Partner with Safety personnel to promote a safe working environment and ensure OSHA compliance. 
• Address quality or safety concerns immediately and implement corrective actions as necessary.
  

6. Additional Responsibilities: 

• Support preventative maintenance programs and roof asset management initiatives. 
• Assist with inspections, project estimating, and proposal development when needed. 
• Participate in customer meetings and project reviews. 
• Perform additional duties and special projects as assigned.

Requirements 

• Minimum of 5 years of experience in commercial construction project management; roofing experience preferred.
• Experience managing commercial roofing service, repair, maintenance, or reroofing projects preferred.
• Strong knowledge of construction project management processes and documentation.
• Proficiency in project management software.
• Excellent leadership, communication, and organizational skills.
• Ability to collaborate effectively with clients, subcontractors, suppliers, and internal teams.
• Strong problem-solving and decision-making abilities.
• Knowledge of safety regulations and quality control practices.
• Team player attitude is a must.
• Ability to climb a 40-foot ladder and lift heavy objects.
• Willingness to travel as required.
• Must have a valid driver’s license and clean driving record.
• OSHA certification or willingness to complete certification.