HiringCafe
Posted 5d ago

Project Manager

@ SymphonyAI
View All Jobs
Bengaluru, Karnataka, India
OnsiteFull Time
Responsibilities:planning projects, managing stakeholders, mitigating risks
Requirements Summary:Bachelor's degree; 10+ years relevant experience; PM experience in product or software environments; knowledge of Agile/Waterfall/Hybrid and ITIL; delivery experience in AI projects; Microsoft Office, Microsoft Project, and Jira proficiency; PMP/PMI-ACP/CSM/PRINCE2 preferred.
Technical Tools Mentioned:Microsoft Office, Microsoft Project, Jira, Agile, Waterfall, Hybrid, ITIL
Save
Mark Applied
Hide Job
Report & Hide
Job Description
Introduction

Relevant Experience: 10 Yrs. to 12 Yrs.


Qualifications and Skills:

  • Bachelor’s degree in a relevant field.
  • Proven experience as a Project Manager in a product company or software development environment, preferred IT Service Management, IT Asset Management
  • Strong knowledge of project management methodologies (e.g., Agile, Waterfall, Hybrid)
  • Delivery experience in implementation AI projects
  • Good Understanding of ITIL
  • Strong written and verbal communication skills
  • Excellent knowledge of Microsoft office tools
  • Proficiency in project management tools (e.g., Microsoft Project, Jira etc.)
  • Project Management Certifications such as PMI-PMP, PMI-ACP, CSM or PRINCE2.

Job Description

Key Responsibilities:

  • Project Planning and Execution:
    • Define project scope, objectives, and deliverables in collaboration with stakeholders as per Scope of Work.
    • Develop detailed project plans, timelines.
    • Monitor and track progress, ensuring timely completion of milestones.
    • Take full accountability for the successful end-to-end implementation of projects.
    • Ensure project closure, including obtaining sign-off, within the defined timeline
    • Monitor overall progress, resource utilization and initiate corrective actions as and when required.

 

  • Managing Customer Satisfaction (CSAT) Score
  • Consistently work towards maintaining and improving the CSAT score by delivering quality results and fostering positive customer relationships.

 

  • Stakeholder Communication:

  • Act as the primary point of contact for all project-related matters.
  • Regularly update stakeholders on project progress, risks, and deliverables.
  • Risk and Issue Management:

  • Identify potential risks and develop mitigation strategies.
  • Address issues promptly to minimize impact on project timelines and quality.
  • Smooth Handover to Support Teams

  • Ensure a seamless transition of projects to support teams with complete documentation and training.

  • Operational Hygiene
  • Conduct regular reviews to maintain high standards of operational hygiene, including:Daily Tracker, Weekly Status Reports, Management reviews etc.
  • Training schedules.
  • Timesheet compliance and effort tracking.