Responsibilities:

• Builds relationships with prospective residents and their families by cultivating leads and providing consistent follow-up throughout the decision-making process
• Develops and maintains effective marketing materials, partnering with the Executive Director and Marketing Director to assess market positioning and develop targeted strategies
• Coordinates implementation of paid advertising strategies, including print, radio, and other media, to increase visibility and reach
• Maintains accurate records of all leads, follow-up activities, and sales efforts 
• Collaborates with the Regional Director of Operations to plan and organize special events and marketing initiatives to engage both prospective and current residents
• Provides regular sales and marketing updates to the Regional Director of Operations to support data-driven decision-making
• Welcomes prospective residents and their families by conducting informative Community tours with emphasis on core values of love, compassion, and dignity
• Assists residents and families with the rental application process, ensuring all documentation is complete and accurate
• Guides residents and families through the lease signing process for the Villas and Independent Living, ensuring clarity, compliance, and confidentiality
• Participates in the Manager on Duty (MOD) rotation on weekends and holidays to support campus operations
• Coordinates move-in dates with the leadership team and ensures a welcoming transition for all residents
• Prepares apartments for move-in, distributes keys, and provides a thorough orientation to the Community
• Oversees the collection of rent payments and deposits, maintaining accuracy and timeliness in all financial transactions
• Manages the collection of past-due accounts and works with residents and families to resolve outstanding balances
• Ensures timely and accurate billing for new move-ins, ongoing monthly fees, and discharges
• Coordinates with relevant agencies to ensure all required annual inspections are completed
• Submits monthly financial and accounts receivable reports to the Regional Director of Operations