GENERAL SUMMARY OF DUTIES: Responsible for ensuring each
member receives outstanding service by providing a professional,
positive and friendly delivery experience. Maintain safe and
efficient travel throughout the area, complete accurate cash and
inventory handling practices, and always provide the highest level
of customer service. Understand and embrace the mission of SPARC,
affiliate organization(s), and their role in the industry and local
and greater communities.
member receives outstanding service by providing a professional,
positive and friendly delivery experience. Maintain safe and
efficient travel throughout the area, complete accurate cash and
inventory handling practices, and always provide the highest level
of customer service. Understand and embrace the mission of SPARC,
affiliate organization(s), and their role in the industry and local
and greater communities.
SUPERVISION RECEIVED: Reports to Dispensary Manager and
Dispensary Supervisors
Dispensary Supervisors
SUPERVISION EXERCISED: None
EXAMPLE OF DUTIES: (This list may not include all of the duties
assigned.)
assigned.)
- Process and deliver customer orders using
web-based application. - Receive cash payments and make accurate changes.
- Provide exceptional customer service by phone, text,
and in person during deliveries. - Develop and maintain rapport with members, customers,
and staff. - Ensure member concerns and/or questions are solved
and answered promptly and efficiently and communicate
member requests and/or issues to a Dispensary Supervisor. - Ensure strict controls to protect organization
assets at the direction of management. - Obey all traffic laws and operate vehicles in a
safe and legal manner. - Complete Daily pre-shift Safety Checklists on vehicle.
- Maintain a positive work environment conducive to trust
and respect. - Maintain strictest confidentiality in compliance with
HIPAA guidelines. - During “down time” between deliveries, assist Dispensary
staff with inventory, organizing back stock, cleaning,
updating websites and online menus and other tasks as assigned.
Requirements
Knowledge, Skills and Abilities
- Available to work varied hours/days, including
nights, weekends, holidays, and/or events. - Ability to adhere to the highest customer service
standards always. - Ability to communicate clearly, honestly, and
effectively with customers and staff in all situations. - Personal knowledge of the effects of cannabis on self
and others. - Strong problem solving, customer service and
interpersonal skills. - Ability to dispense cannabis products accurately and efficiently.
- Strong math skills for use of apps, Point of Sale (POS)
system and cash handling. - Ability to maintain high standards in a fast-paced,
constantly evolving environment. - Must possess a high degree of personal ownership and accountability.
- Must have a high level of organization, patience, and flexibility.
- Ability to adapt to a changing industry and growing organization.
- Maintain a valid driver’s license for at least 2 years,
valid car insurance showing that you're covered to use
your vehicle for work and car registration at all times. - Must have a reliable vehicle no more than 15 years old
and a clean driving history, specifically, no more
than one moving violation or at-fault non major
accident in the last year and no more than 2 in the
last three years, and no major violations in the last 5 years. - This is a NON-MEDICATING/NON-CANNABIS CONSUMPTION
position. At no time during any shift may a driver be
under the influence of cannabis or any other controlled
substance. That means cannabis may not be used before
starting, during worked hours, or during any breaks or meal periods. - Failure to comply may result in serious legal, financial,
and professional consequences.
EDUCATION/EXPERIENCE: High school diploma or general
education degree (GED); or one to three months related experience
and/or training; or equivalent combination of education and
experience. Retail, cash handling and customer service experience
preferred. Must be 21 years old and submit to a background check.
education degree (GED); or one to three months related experience
and/or training; or equivalent combination of education and
experience. Retail, cash handling and customer service experience
preferred. Must be 21 years old and submit to a background check.
TYPICAL PHYSICAL DEMANDS: Work may require prolonged
sitting/standing, some bending, stooping and stretching. Requires
eye-hand coordination and manual dexterity sufficient to operate a
motor vehicle and basic office equipment. Requires normal range of
hearing. Requires healthy vision (aided or unaided) sufficient for
safe driving with the ability to see color and adjust focus.
sitting/standing, some bending, stooping and stretching. Requires
eye-hand coordination and manual dexterity sufficient to operate a
motor vehicle and basic office equipment. Requires normal range of
hearing. Requires healthy vision (aided or unaided) sufficient for
safe driving with the ability to see color and adjust focus.
TYPICAL WORKING CONDITIONS: Work is performed in a busy
Dispensary, in a motor vehicle and in public or at the homes of
delivery customers. The work environment may be very loud, fluctuating
between extreme cold and hot temperatures. Involves frequent contact
with staff and the public. Work may be stressful at times and may
include dealing with difficult members and/or law enforcement.
Available to work varied hours/days, including nights, weekends,
holidays, and/or events.
Dispensary, in a motor vehicle and in public or at the homes of
delivery customers. The work environment may be very loud, fluctuating
between extreme cold and hot temperatures. Involves frequent contact
with staff and the public. Work may be stressful at times and may
include dealing with difficult members and/or law enforcement.
Available to work varied hours/days, including nights, weekends,
holidays, and/or events.
CERTIFICATES/LICENSES: None.
Benefits
BENEFITS
AND PERKS:
AND PERKS:
- Voluntary
Life Insurance
- Employer
paid Life and LTD
- Hospital/Accident/Critical
Illness Indemnity
- Commuter FSA
- 401(k) Retirement
- Pet Insurance
- Employer
paid Employee Assistance Plan
- Employee discount
- Employee
dispensary credit/allowance
- Free
snacks at all SPARC locations
- Tip
pool distribution
- Sales
bonus incentives
- 7
days paid Holidays per year
- Vacation accrual
- 9
days sick leave
- 2 Paid
personal days - Birthday and Anniversary