Shift:                      9:00am - 1:00pm M, T, W, F and 8:00am - 4:30pm Thursdays

Status:                    Part-Time; 6 shifts per biweekly pay period

Weekends:            No

Holidays:                No

This position reports to the Director of Reimbursement.

Experience:

• High school graduate or equivalent required.  Associates degree in Accounting or Medical Office preferred.
• Medical terminology/background preferred.
• Medical office coding/billing and collections experience preferred.
• Strong Customer Service and Clerical Skills required.

Responsibilities:

• Responsible for the reviewing, computing and approving Financial Assistance Applications.
• Responsible for screening and providing financial counseling including educating customers on account balances, insurance coverages, and payment options/financial programs available like Medicaid, Needy Meds, HCAP, etc. according to Fair Debt and Collection practices and hospital policies.
• Responsible for being the liaison with outside collection agencies including monitoring and maintaining the bad debt collection activities and workqueues.
• Responsible for cross training and assisting in registration duties.
• Responsible for generating and providing patient cost estimates.
• Responsible for researching, tracking and processing all self-pay credit balances requiring refunds.
• Responsible for maintaining excellent customer service standards while interacting with internal and external customers about their patient account questions.
• Must collaborate and establish a good working rapport with co-workers and all internal/external customers in order to achieve maximum productivity and efficiency.
• Performs other duties and/or projects as assigned and/or as needed.

Skill/Ability:

• Individual is self-motivated with strong organizational skills and a positive attitude.
• Must demonstrate excellent telephone etiquette along with the ability to work with the public.
• Must have good written and verbal communication skills.

• Must have basic clerical and mathematical skills to meet the demands of the position.
• Must be proficient in office machines to meet demands of position.
• Basic understanding of CPT-4, ICD-10-CM and uniform billing codes, insurance processing and accounting skills to understand tax returns is helpful.
• Demonstrates/uses effective problem solving skills.
• Ability to work both independently and as a team player, to exercise good judgment, and to successfully manage a variety/multi tasks.
• Positive service oriented interpersonal skills are required.
• Must be able to effectively deal with conflict and/or upset customers.