Save Job
Posted 16h ago

Quality Customer Service Techn.

@ Vitesco Technologies
Seguin, Texas, United States
OnsiteFull Time
Responsibilities:overseeing quality, auditing documents, leading investigations
Requirements Summary:Associates in electronics/mechatronics or military training, 1-3 years electronics experience, able to lift 28 lbs and stand up to 12 hours, knowledge of PokaYoke/Jidoka and quality tools, office software and communication skills.
Technical Tools Mentioned:QCMS, MES, POKAYOKE, Jidoka
Job Description

Your Key Responsibilities


 



  • Interacts with production operators and team leads and can escalate issues to Production Supervisors and QMPP

  • Responsible of overseeing all QC activities across their area in the plant (North/South Building) in a daily basis Writes ePCA's and eQA as needed

  • Good product knowledge of processes and routing

  • Excellent knowledge of QCMS and Hold Tags

  • Can assist in preparing for external audits by verifying documentation on production floor is current and approved

  • .Advanced knowledge of IPC Standards

  • Can provide feedback to process and supplier quality engineer on line quality issues.

  • Must be able to fill in as needed in any of the other QC positions across the plant

  • Ensure that all QC checks/activities across their area in the plant (North/South Building) are being completed, and quality issues are properly escalated when needed

  • Provide support to other QCs when needed, containments, pack inspections, sorting activities etc.

  • Ensure that all personnel are following the proper procedures to produce a quality product

  • Must be able to lead root cause investigation and work with manufacturing engineering, quality engineering, and production as necessary to identify areas and assist in providing resolution

  • Able to communicate clearly and present data to engineering and management when needed

  • Employs various problem-solving techniques to drive problems to permanent corrective action

  • Audit production documents and revise as needed

  • Performs random line audits and inspections and follows up on nonconformances if any found

  • 5S Area Leader, Facilitate 5S improvements in the area

  • Must be able to work together with cross-functional teams when solving quality-related issues

  • Performs all work in accordance with established safety procedures

  • Usually works on all shifts (same with the shift plan of the manufacturing line).

  • Follow Quality Policy

  • Technical compliance of VT Rules

  • Comply with ESH, LEAN and 5S rules,etc.

  • Familiar with VT QMS, esp. Job-related rules include production restart, PokaYoke - Jidoka, structured problem solving, etc.

  • Familiar with Tools: MES

  • Internal incidents 

  • Ensure approach of structure problem solving in Shopfloor area, by coaching of SPS basics.

  • Support in projects to improve the quality performance in manufacturing line

  • Ensure quality by authority to stop production

  • Stop production line in case quality requirements are not fulfilled and ensure corrective actions be defined and verified.

  • In case of deviation, non-conformance management to be initiated (incl. sorting, Block Stock of parts,etc.) • Ensure quality by regular check of production documentation (e.g. Jidoka, Scrap)

  • Ensure quality by authority to restart the line once root cause of problem got identified and contained

  • Support capability check of manufacturing equipment during line release phase like cross section, capability report collection, hardness measurement, process quality parameter collection, etc.

  • Involved in execution and monitoring according to VT0311016 - Change Management

  • Participate in implementing new changes on the shop floor, ensuring adherence to quality standards

  • Assist in managing deviations on a production line as per Shop Floor Deviation Management protocols • Support in documentation and tracking of changes in production processes and quality control methods

  • Involved in execution and monitoring according to VT0311016 - Change Management

  • Participate in implementing new changes on the shop floor, ensuring adherence to quality standards

  • Assist in managing deviations on a production line as per Shop Floor Deviation Management protocols • Support in documentation and tracking of changes in production processes and quality control methods


 


 


 


Your Qualifications


 


 



  • Associates of Applied Science in Electronics, Mechatronics, or similar technical degree, or Military Training Certification

  • 1 -3  years of equivalent experience in Electronics

  • Ability to lift 28 pounds unassisted.

  • Must be able to stand for periods up to 12 hours. 

  • Must be able to Push, Pull Reach, Twist, Turn, Stoop, Walk, Stand for 12 hours.

  • Office software skills

  • Communication skills

  • Understand production process and quality-related tools (e.g., POKAYOKE, Jidoka, defects handling, etc.)