Automotive Service Advisor
Job Purpose: Primary responsibility to make sure customers receive consistent, timely and accurate service.
Job Duties:
Greet customers when they arrive and receive the vehicle information. After the appointment the service manager must then schedule a return service appointment
Clearly explain any repair order information to the customer and readily take in the requests of the customer for specific services desired
Confirm the service repairs by test driving the vehicle and referring specific technicians to the customer.
Estimating both time for repair and cost, while doing this they should also consider the schedule of the customer
Maintaining high standards through the handling of customer complaints
Ensure maintenance of all files required to meet and/or exceed government and factory requirements
Skills/Qualifications
Ability to identify the problem quickly.
Competent knowledge of automobiles.
Effective analytical and communication skills.
Effective people skills
Proficient reading, computer, and mathematics skills.
Leadership skills
Ability to learn new technology and repair and service procedures and specifications.
Ability to multitask various job duties simultaneously
Job Requirements
Must hold a high school diploma or equivalent
Ford Master Certification preferred (on the job training if not certified)
If you have worked for other service departments, you must have verifiable CSI scores at or above region and zone
Minimum of 2 years in FORD service department
Superior customer interaction skills
Basic Computer skills
Positive, friendly attitude, along with a customer service mentality
Enjoy working in a fast paced environment
Able to lift up to 50 pounds
Able to work on your feet for extended periods of time
All applicants must be able to pass pre-employment testing to include background checks, drug test, and valid driver license.
Job Purpose: Primary responsibility to make sure customers receive consistent, timely and accurate service.
Job Duties:
Greet customers when they arrive and receive the vehicle information. After the appointment the service manager must then schedule a return service appointment
Clearly explain any repair order information to the customer and readily take in the requests of the customer for specific services desired
Confirm the service repairs by test driving the vehicle and referring specific technicians to the customer.
Estimating both time for repair and cost, while doing this they should also consider the schedule of the customer
Maintaining high standards through the handling of customer complaints
Ensure maintenance of all files required to meet and/or exceed government and factory requirements
Skills/Qualifications
Ability to identify the problem quickly.
Competent knowledge of automobiles.
Effective analytical and communication skills.
Effective people skills
Proficient reading, computer, and mathematics skills.
Leadership skills
Ability to learn new technology and repair and service procedures and specifications.
Ability to multitask various job duties simultaneously
Job Requirements
Must hold a high school diploma or equivalent
Ford Master Certification preferred (on the job training if not certified)
If you have worked for other service departments, you must have verifiable CSI scores at or above region and zone
Minimum of 2 years in FORD service department
Superior customer interaction skills
Basic Computer skills
Positive, friendly attitude, along with a customer service mentality
Enjoy working in a fast paced environment
Able to lift up to 50 pounds
Able to work on your feet for extended periods of time
All applicants must be able to pass pre-employment testing to include background checks, drug test, and valid driver license.
Compensation & Benefits
Compensation is based on experience and performance
Benefits include medical and dental insurance, 401K retirement savings plan, vacation time, holiday and sick leave, and company paid training. Our company maintains a strong policy of equal employment opportunity for all associates. We hire, train, promote and compensate associates based on personal and professional competence, and potential for advancement.
Compensation is based on experience and performance
Benefits include medical and dental insurance, 401K retirement savings plan, vacation time, holiday and sick leave, and company paid training. Our company maintains a strong policy of equal employment opportunity for all associates. We hire, train, promote and compensate associates based on personal and professional competence, and potential for advancement.
About our Dealership
Founded in 1919, Jordan Ford is proud to be San Antonio's oldest Ford dealership. Our family values have proven our commitment to customer service is second to none. We believe our employees are our greatest asset! As such, we treat all employees with respect and appreciation for their contributions to the company.
At Jordan Ford, we have a clear vision: to be the place where a diverse mix of talented people want to come, stay and do their best work. We pride ourselves on bringing the best service to our customers in and around south Texas, and we know our company runs on the hard work and dedication of our passionate and creative employees.
Jordan Ford is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Founded in 1919, Jordan Ford is proud to be San Antonio's oldest Ford dealership. Our family values have proven our commitment to customer service is second to none. We believe our employees are our greatest asset! As such, we treat all employees with respect and appreciation for their contributions to the company.
At Jordan Ford, we have a clear vision: to be the place where a diverse mix of talented people want to come, stay and do their best work. We pride ourselves on bringing the best service to our customers in and around south Texas, and we know our company runs on the hard work and dedication of our passionate and creative employees.
Jordan Ford is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.