Receptionists will answer incoming calls routed to the reception queue. The receptionist will need to greet the customer, understand the nature of the call, and identify the correct 21st team member or department to transfer the call. May be required to sit at the front desk. Front desk duties during business hours may include answering calls, greeting customers and vendors, checking in visitors, and processing parking validations.
ESSENTIAL FUNCTIONS:
- Answering incoming calls and setting the tone for the customer experience by greeting the customer with a friendly and clear voice.
- Routing incoming calls to the correct team member or department.
QUALIFICATIONS:
- Must have a clear speaking voice and professional phone etiquette.
- Must have a positive attitude.
- Must be comfortable multi-tasking while in a fast-paced environment.
- Accurate, fast typing skills.
Highschool diploma required
Business Unit -
21st Mortgage