About the Department

Assists the public seeking information by phone or in person. Assists the public in the use of tax office computers, property record cards, county website. Gives the public general information to ensure proper application of established policies. Work involves general office work such as filing, operating copying machines, computer terminals, answering the phones, and support clerical duties for other divisions of the Tax Department. Work is performed according to standard procedures and involves researching and responding to customer requests and concerns. Some independent judgment and initiative must be exercised within the limits of prescribed policies. Tact and courtesy are essential. Work is performed under the supervision of the Tax Administrator and is evaluated by observation, use of records, and section supervisors' review.

Position Duties

Troubleshoots and resolves routine public inquiries and complaints.
Receives telephone calls and greets walk-in customers with billing questions, complaints, and requests for service.
May provide basic information on property valuations, tax bills, and other records.
Receives information from the Register of Deeds, Inspections, Clerk of Court, and taxpayers to prepare material for other divisions.
May assist in entering a variety of data into the computer.
Performs related work as required.

Minimum Qualifications

High school diploma required; Associate’s Degree in an office or other related field preferred
Requires at least 2 years of experience working as a Receptionist.
Ability to work a multi-line phone system
Exceptional customer service skills and professional phone manner
Experience in working with the general public.
Knowledge of administrative and clerical procedures
Knowledge of computers and relevant software applications

Other Qualifications

General knowledge of the procedures, records, and forms used in tax collection, listing, and evaluation processes.
Working knowledge of State laws and local policies regulating the tax assessment and collection functions.
Ability to type and operate a variety of office machines, such as a computer terminal, printer, and copy machine.
Ability to deal tactfully and courteously with the public.
Ability to maintain effective working relationships with other departments, employees, and the general public.
Ability to maintain accurate records and reports.
Working knowledge of arithmetic, spelling, grammar and vocabulary.
Some knowledge of office practices and procedures.
Ability to understand oral and written instructions.
Ability to read and compare words and figures carefully and accurately.

Benefits

: Health Insurance - Full-time employees are eligible for medical/health (Cigna Insurance) benefits upon the 1st of the month following 30 days of employment.

Alamance County Government currently offers three plans of medical/pharmacy benefit options including 2 Standard PPO plans and a High-Deductible Health Plan with HSA.

Dental Benefit - Alamance County offers one dental insurance (Delta Dental) plan for FT employees at no cost. The plan, if elected, would be effective the first of the month following 30 days of FT employment.

Vision Insurance - A voluntary vision program (Superior Vision) is available to FT employees. The current PPO style plan allows employees to seek treatment and hardware from any vision care provider of their choice. The plan, if elected, would be effective the first of the month following 30 days of FT employment. Coverage must be elected within your first 30 days of FT employment or upon a qualifying event.

Voluntary Benefits: Alamance County Government provides a variety of voluntary health related benefits (Voya) to allow employees to purchase protection from what life may bring. A sampling of voluntary benefits includes Flexible Spending Accounts with dependent care opportunities, Health Saving Account with an employer contribution, Short Term Disability, Long Term Disability, Cancer Protection Plan, Group Critical Care Insurance and more.

Life Insurance – Basic term life insurance is the amount of one times the annual salary (no greater than $70,000) is provided for all FT employees. Additional coverage is available for purchase through payroll deductions for employee and eligible dependents.

Retirement Benefits - Membership in the NC Local Government Employees Retirement System (NCLGERS) is a requirement for all full-time and regular part-time employees (working more than 1,000 hours annually). Employees contribute six percent (6%) of their annual compensation before it is taxed.

Time Off Accruals:
Vacation Time – Annual Leave is accrued based on years of service. Employees can accrue from 10-25 days per year.

Sick Time – All County full time employees earn 12 days of sick leave per year.

County Observed Holidays – Alamance County will observe the State of North Carolina Holiday Schedule.

Wellness Benefits & Programming:
Employee Assistance Program: There are times when everyone needs a little help or advice. The confidential Employee Assistance Program (EAP) through a local provider can help you with things like stress, anxiety, depression, chemical dependency, relationship issues, legal issues, parenting questions, financial counseling and dependent care resources. Best of all it's free for County employees and available for your household to utilize. Utilization of the EAP is completely confidential and participation isn't recorded.
Help is available 24/7/365 by telephone.

Alamance County Employee Health Center: Available to employees and spouses who are covered under the Alamance County Insurance Plan and their covered dependents, 18 years of age and older. Retired employees under age 65 are also eligible to use the health center. Depending on insurance coverage elected, care at the clinic ranges from free to a fair market value cost.

Services Available:
Treatment of injuries or illnesses such as flu, sinus Infection, pink eye, sprains, strains or fever.
Monitor chronic conditions (Diabetes, Hypertension, Hyperlipidemia, Health Disease, Asthma, etc...)
Assistance with finding a Primary Care Provider
Health Education and Counseling
Triage and referrals to specialists when appropriate.

Alamance County provides a variety of additional benefits including bereavement pay, Paid Parental Leave, Wellness Leave to focus on work-life balance initiatives, Volunteer Time Off (paid time) opportunities to be a part of the Alamance Community, to opportunities for professional certification pay.

Employee Fitness Center:
Alamance County encourages all employees to maintain a healthy lifestyle both at home and at work. In support of this philosophy an Employee Fitness Center is available for all County employees to use at their convenience during non-work hours and is open 6:00 AM to 9:00 PM Monday-Sunday. This center includes weight training equipment, cardio equipment, a small aerobics room along with restrooms, changing room and lockers.

Supplemental Questions

Educational Background (copies of any education documents listed on your application will be required upon hire): Mark the highest level of education you have completed.

High School Diploma or GED
Some College
Associate Degree
Bachelor's Degree
Advanced Degree
None of the above

If you have a college degree, what was your major area of study? Enter N/A if this does not apply.

How many years of experience do you have as a receptionist?

No experience
Less than two years of experience
Two to three years of experience
More than four years of experience

Please describe your experience as a receptionist. Enter N/A if this does not apply. *Please verify that any experience listed in this question is included in your Employment History section of the application in order for it to be considered.

Do you have experience in any of the following? Please check all that may apply.

Work on a multi-line phone system
Working with the general public
Knowledge of administrative and clerical procedures
None of the above

What is your level of proficiency using Microsoft Office Suite?

Beginner (less than three years)
Intermediate (three to six years)
Advanced (more than six years)
None of the above

Required Question

Agency Information

Employer: Alamance County Government
Address: 124 West Elm Street

Graham, North Carolina, 27253
Phone: 336-570-4035
Website: http://www.alamance-nc.com

Receptionist