CORE RESPONSIBILITIES 

Front Desk & Customer Service  

• Welcome visitors, clients, and vendors in a friendly, professional manner.  

• Ensure all guests sign in, either through the kiosk or manually in-person. Ensure guests have the appropriate badge and communicate the security and safety protocols they need to know while they are onsite.  

• Answer, screen, and route incoming phone calls promptly and courteously.  

• Provide accurate general information and direct inquiries appropriately. 

Administrative Support  

• Manage incoming and outgoing mail, packages, and deliveries.  

• Maintain a clean, organized and professional reception and mailroom area.  

• Assist with scheduling meetings and managing conference room calendars.  

• Prepare and distribute internal communications as needed.  

• Provide clerical support to departments, including filing, copying, scanning, and data entry. 

• Conduct daily walk throughs to ensure the safety and health of the building. 

• Additional projects as assigned.  

Office Coordination  

• Monitor and maintain office supply inventory and place orders when needed.  

• Coordinate with building management or service vendors for maintenance requests.  

• Support the planning and coordination of internal meetings and events.  

Emergency and Security Coordination  

• Serve as a calm and reliable point of contact during onsite emergencies by communicating clearly, following established emergency protocols, and escalating concerns to the appropriate internal teams or emergency responders. 

• Support visitor accountability during emergency situations by maintaining awareness of guest sign-in records and assisting with headcount verification as directed by the facilities emergency plan. 

• Help facilitate orderly building response procedures, including evacuation support and communication with employees, visitors, and vendors, while always prioritizing personal safety and compliance with site procedures. 

• Assist with preparedness activities such as communicating emergency instructions, helping maintain readiness materials at the front desk, and reinforcing awareness of basic safety protocols for guests and visitors.  

KEY ATTRIBUTES 

Key Attributes  

• Friendly, approachable, and service-oriented demeanor.  

• Strong attention to detail and organizational skills.  

• Reliable, punctual, and professional.  

• Proactive problem solver with the ability to adapt in a fast-paced environment.  

• Demonstrated discretion when handling confidential or sensitive information. 

WORKING CONDITIONS 

• Standard office environment.  

• Position may require extended periods of sitting at the reception desk.  

• Occasional lifting of packages up to 20 lbs.  

KEY RELATIONSHIPS 

• Facilities 

• Human Resources 

• All employees and contractors at all levels 

• All visitors 

QUALIFICATIONS (SKILLS, EXPERIENCE, EDUCATION AND CERTIFICATIONS) 

Education & Experience  

• High school diploma or equivalent required; associate degree preferred.  

• Prior experience in an administrative or customer-facing role is preferred.  

Skills  

• Excellent verbal and written communication skills.  

• Strong customer service and interpersonal abilities.  

• Proficiency with Microsoft Office (Word, Excel, Outlook) and office equipment.  

• Ability to multitask, prioritize, and stay organized in a fast paced environment.  

• Professional appearance and demeanor.