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Posted 4d ago

Receptionist

@ Catholic Charities of the Diocese of Wilmington
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Wilmington, Delaware, United States
$17/hrOnsitePart Time
Responsibilities:answering calls, scheduling appointments, updating files
Requirements Summary:High school diploma and 1+ year customer-facing experience; strong customer service, phone, written communication, data-entry, and Microsoft Office skills; willingness to consent to background check and drug screening.
Technical Tools Mentioned:Microsoft Office, Low-Income Home Energy Assistance Program (LIHEAP)
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Job Description

Description

This on-site position is located in Wilmington, Delaware. Catholic Charities of the Diocese of Wilmington is seeking a Receptionist who will function as the first point of contact to Catholic Charities clients requesting assistance from the Low-Income Home Energy Assistance Program.  


The schedule for this part-time position is Monday through Friday, 8:30 am - 4:30 pm, approximately 5 - 6 hours per day, up to 28 hours per week.


Essential Functions:

  • Answer and directs telephone calls, schedule appointments, mail requested applications, and refer calls to other community resources and/or programs when appropriate.
  • Manage visitor/client in-person traffic, greet and direct visitors/clients to appropriate personnel. Determine staff availability and manage expectations of walk-in clients.
  • Schedule appointments over the telephone or determine availability of service for walk-in clients.
  • Create/update client files: collect client documents, determine completeness, request additional documents if necessary.
  • Access LIHEAP system to determine status of applications, update system to document client contact.
  • Support Certifiers by copying documents, pulling and/or returning and documenting files.
  • Maintain log of daily operation.

Requirements

Minimum Qualifications:

  • High School diploma and one year of experience in a customer facing role or equivalent combination of education and experience. 
  • Demonstrated ability to provide exceptional customer service including good conflict resolution and problem-solving skills in a multi-tasking environment.
  • Demonstrated computer skills including Microsoft Office Suite and email clients.
  • Demonstrated professional telephone manner, excellent written and verbal communication, and data-entry skills.
  • Ability to work well independently, with excellent skills in teamwork and collaboration.
  • Ability to maintain confidential/sensitive information and data.
  • Ability to build trust and rapport with individuals from diverse cultural, socio-economic, and ethnic backgrounds. 
  • Willingness to consent to a satisfactory criminal background check and drug screening in accordance with applicable laws.
  • Commitment to the mission and values of Catholic Charities.

Schedule:

  • Day shift
  • Monday to Friday
  • No nights
  • No weekends