City of Springfield
is seeking applicants for
Receptionist

Department: Office of Public Utilities
Division: Commercial Office Manager
Work Location:
CWLP COMMERCIAL OFFICE
SPRINGFIELD, Illinois, 62701
United States
Work Hours: Monday – Friday 8:00 a.m. - 4:30 p.m.
Starting Rate: $20.61 Hourly
Eligibility Requirements: Open to All Applicants
Union: AFSCME 3738
Final Date to Apply: 6/17/2026 at 5:59 PM

Primary Duties and Responsibilities:

Answer all incoming telephone calls for the City of Springfield. Transfers calls to the individual or department that the caller has requested.
Greet visitors including customers, employees from other departments, business representatives, and program allies.
Support all departments within the Commercial office by providing clerical support.
Assist billing with collecting reads and filing paperwork.
Receive and sign for all deliveries, notifies the individual or department.

Required Qualifications:
The ideal candidate will possess knowledge, skills, and mental development equivalent to a high school diploma, along with experience in customer service and familiarity with billing and collection procedures. They will be able to manage multiple tasks and phone calls simultaneously while maintaining professionalism and courtesy. Strong communication, organizational, and problem-solving skills are essential, as is the ability to exercise sound independent judgment. Proficiency in computer use, accurate typing, and effective filing are required. The candidate should also be able to assist at the receptionist desk, recall departmental names and locations, and gain working knowledge of City departments and historic sites. Excellent listening skills and the ability to manage conversations effectively are key to success in this role.

Preference for employment in all positions with the city shall be given to applicants who are full-time city residents.

To be eligible to apply, current City employees must have completed their probationary period and attained certified status in their current position.

Benefits:

Health, Dental, Vision and Life Insurance
Free Health Clinic
Pension Plan
Deferred Compensation
4 weeks paid parental leave
13-14 paid holidays, based on calendar year
10-25 paid vacation days, based on years of service
12 paid sick days annually
Tuition Reimbursement

If assistance in applying is required, please notify the Office of Human Resources at 217-789-2446 or [email protected]