Full-Time • Non-Exempt • Onsite • Port Clinton, OH

Clinic Operations

About the Role

We’re hiring a compassionate, detail-oriented Receptionist to support our busy healthcare clinics and deliver an exceptional patient experience. In this role, you will be the first point of contact for patients, helping ensure efficient operations through professional communication, accurate scheduling, and reliable administrative support. This position plays a key role in keeping our clinic running smoothly and maintaining high-quality patient care.

What You’ll Do

Patient Registration & Scheduling

• Greet patients with professionalism and warmth to create a positive first impression.
• Schedule and manage appointments in the Electronic Medical Record (EMR).
• Document and route phone and portal messages to appropriate staff for follow-up.
• Verify insurance, collect copayments, and update patient demographic information.

Patient Experience & Front Desk Operations

• Maintain an organized, welcoming reception area for all patients and visitors.
• Communicate wait times and delays, ensuring a clear and comfortable experience.
• Prepare end-of-day reports, deposits, and scheduling materials.

Clinic Support & Collaboration

• Coordinate with providers and clinical staff to support efficient daily operations.
• Assist with scanning, labeling, and organizing documents in the EMR.
• Support no-show and cancellation reduction by completing reminder calls and reports.

Systems & Administration

• Utilize EMR, Passport, and multi-line phone systems to manage patient data and calls.
• Maintain compliance with HIPAA, internal policies, and regulatory requirements.