Receptionist / Customer Care Coordinator
Loyalty Collision Center West End is looking for a friendly, organized, and customer-focused Receptionist / Customer Care Coordinator to join our team. This position plays a key role in delivering an exceptional customer experience while helping keep our collision center running smoothly and efficiently.
Responsibilities:
- Answer incoming phone calls and direct customers appropriately.
- Coordinate scheduling of insurance estimates and customer appointments.
- Communicate with rental car companies to assist customers during the repair process.
- Update rental information and repair status in Enterprise ARMS software.
- Contact customers when their vehicles are complete and ready for pickup.
- Organize repair folders and maintain accurate paperwork.
- Assist the collision center team with administrative and scheduling support.
- Provide a professional and welcoming experience for all customers and guests.
Qualifications:
- Strong communication and customer service skills.
- Excellent organizational and multitasking abilities.
- Comfortable working in a fast-paced environment.
- Basic computer skills and ability to learn dealership/collision software systems.
- Prior receptionist, administrative, customer service, or collision center experience is a plus.
- Positive attitude and team-oriented mindset.
What We Offer:
- Competitive pay.
- Medical, dental, and vision insurance
- Paid vacation.
- 401(k)
- Opportunity for growth within Loyalty Automotive.
- Supportive and team-focused work environment.
If you enjoy helping people, staying organized, and working in a fast-moving environment, we would love to hear from you.