Qualification Requirements

• High school diploma or equivalent.
• 1 year of customer service experience and/or administrative experience in an office environment preferred.
• Strong verbal and written communication skills.
• Strong customer service skills.
• Strong data entry and computer skills with working knowledge of Microsoft Office applications.
• Demonstrates ability to multi-task, problem solve and work independently. 
• Possesses the ability to operate a multi-line phone system.

Essential Job Responsibilities

• Greets visitors in a professional, friendly and hospitable manner and provides guidance and/or assistance as needed.  
• Answers incoming calls and routes to the appropriate person, department or voicemail.
• Opens and distributes mail daily.
• Provides assistance with agency mailings and other clerical needs as requested; enters agency surveys and other statistical information into the computer system as assigned.
• Notifies staff of incoming deliveries or the presence of repair or maintenance personnel; ensures delivered items are distributed in a timely manner.
• Notifies facilities of any ringing alarms.
• Assists with the training and orientation of the agency’s phone and voicemail systems.
• Learns and utilizes technology made available by the agency to increase efficiency, communication and performance of duties.
• Attends scheduled staff meetings; completes mandatory training.
• Orders and monitors stock of consumable supplies for staff.
• Ensures the confidentiality of patient-related material at all times.
• Performs other duties as assigned.