A Receptionist, or Front Desk Receptionist, is responsible for performing clerical tasks within an office setting to support daily operations. Their duties include answering and transferring phone calls to employees, sorting and delivering mail to employees and greeting visitors and customers when they arrive.

Receptionist duties and responsibilities

Receptionists spend most of their time answering phone calls. However, a Receptionist may also be responsible for:

• Directing visitors to the correct office or area 
• Responding to all customer inquiries in a polite and timely manner