The Receptionist manages our front desk on a daily basis and performs a variety of administrative and clerical tasks as outlined below.

Essential Duties and Responsibilities

Receptionist

Greet and welcome guests as soon as they arrive at the office
Direct visitors to the appropriate person and conference room
Answer, screen and forward incoming phone calls on multi-line phone system
Answer general inquiries about the office
Make coffee and set out food
Collect, log and distribute parcels and other deliveries
Ensure the reception area and conference rooms are tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)
Provide basic and accurate information in-person and via phone/email
Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook)
Update calendars and schedule meetings for the conference rooms and conference bridges
Perform other clerical receptionist duties such as mailing invoices and letters, filing, photocopying, scanning and faxing
Assisting departments with miscellaneous projects
Performs other duties as requested

Competencies

The following are competencies required to be successful in this position:

Customer Service - Responds promptly to client needs, responds to requests for service and assistance, and meets commitments.
Oral Communication - Speaks clearly and persuasively in positive or negative situations, listens and gets clarification, and responds well to questions.
Written Communication - Writes clearly and informatively, edits work for spelling and grammar, varies writing style to meet needs, presents numerical data effectively, and is able to read and interpret written information.
Temperament - Ability to work with little supervision, prioritizes and anticipates work needs, and works well under occasional periods of pressure and short deadlines.
Ethics - Keeps client and firm information confidential at all times; understands and implements general rules of ethical behavior applicable to lawyers.
Computer Skills - Has knowledge of computer operation, internet software, spreadsheet software and word processing software; the use of Microsoft products is required. Has the ability to type and operate office equipment. Knowledge in PracticeMaster (PM) and NetDocuments helpful.

Education and/or Experience

Dependable
High school degree
Proven work experience as a Receptionist, Front Office Representative or similar role
Multitasking and time-management skills, with the ability to prioritize tasks
Strong attention to detail and accurate data entry skills
Strong communication skills

Physical Demands: Position may require the ability to lift files that may weigh up to 20 pounds.

Work Hours

This is a full-time position. Usual work hours are Monday to Friday, 8:30 a.m.–5:00 p.m.