Position Summary: 

The Receptionist will welcome visitors and answer incoming calls in a warm, pleasant and professional manner. Maintain a clean and neat reception area, handle specific resident services, and seek administrative support as needed.  

 

Primary Responsibilities: 

 

Customer Service 

 

1.    Possess and maintain knowledge of the community, its benefits, services provided, the residents, and employees. 

2.    Answer incoming calls in a warm, pleasant, and professional manner. 

3.    Respond to all calls following proper telephone etiquette and taking detailed messages when appropriate. 

4.    Ensure that messages are relayed promptly to the intended person. 

5.    Greet all visitors, residents, family members, and employees in a warm and helpful manner. 

6.    Ensure that the reception areas are clean, neat, and inviting. 

7.    Offer refreshments to visitors and make them feel warm and comfortable. 

8.    Coordinate appointments for residents requesting transportation or hairdressing services. 

9.    Collect resident’s mail and prepare it for distribution.  

10.    Provide other assistance with resident services as requested by the Business Office Manager. 

 
Administrative 

 

1.    Receive and send packages for the Executive Director or other departments as requested by the Business Office Manager. 

2.    Assist the Community Relations Director in handling inquiries and tours as necessary. 

3.    Assist the Community Relations Director in preparing for new residents’ move-in as requested. 

4.    Assemble residence brochure packets and mail as requested. 

5.    Distribute mail to the residents, Executive Director, and other departments daily. 

6.    Assist the executive director and/ or other departments with additional administrative duties as assigned. 

 

Reports to: Business Office manager