Essential key responsibilities:
- Cordially welcomes and receives patients and visitors upon arrival.
- Instruct patient regarding completion of forms.
- Records patient arrival on schedule while keeping appointments on schedule.
- Verify insurance, scan/copy insurance card, collect co-pay, provide receipt if necessary, and verify photo ID
- Enter updated patient demographic information
- At end of day, balance money, receipts and fee sheets
- Check reminder call report and follow up according to the protocol
- Scroll schedule for daily changes
- Practice appropriate charting methods
- Assist with resolving patient issues
- Will work with EMR (electronic medical records) to enter kiosk form and begin patient visit, and any other EMR duties assigned.
Knowledge, Skills and Abilities:
- Knowledge of medical terminology
- Ability to communicate with diversified levels of patients, staff members, external providers and/or agencies.
- Ability to organize work material and/or charts to ensure accuracy of patient records
- Knowledge of modern office procedures and methods including telephone communications, office systems, and record keeping
- Knowledge of modern business communication, including style and format of letters, memoranda, minutes, and reports
- Skill to use a personal computer and various software packages, including internet experience.
- Skill to use a multi-line telephone system.
- Ability to establish priorities, work independently, and proceed with objectives with little supervision
- Ability to handle and resolve problems
- Ability to maintain confidentiality regarding health and financial information.
- Neat appearance, professional demeanor and pleasant voice.
- Fluent in English
- Credentials and Experience
- Must have high school diploma or equivalent
- Prefer 2 years experience working in a medical environment.
Work Hours:
7:30AM-4:00PM Monday- Friday