This position is responsible for answering incoming calls, directing calls to appropriate associates, mail distribution, flow of correspondence, as well as additional clerical duties. Shift is 3:00pm - 11:30pm.
KEY RESPONSIBILITIES:
- Answers telephones and directs the caller to the appropriate employee. Will transfer a caller to an employee’s voice mailbox when the employee is unavailable.
- Greats and directs visitors and patients.
- Provide assistance to the Intake Department with patient data entry and forms.
- Assists with other related clerical duties as needed.
The PBX/Receptionist is responsible for answering incoming calls, directing calls to appropriate associates, mail distribution, flow of correspondence, as well as additional clerical duties.
KEY RESPONSIBILITIES:
- Answers telephones and directs the caller to the appropriate employee. Will transfer a caller to an employee’s voice mailbox when the employee is unavailable.
- Greats and directs visitors and patients that present in the lobby area.
- Take and retrieve messages for various personnel.
- Provide callers with information such as company address, directions to the company location, fax and phone numbers, company website and other related information.
- Receives, sorts and forwards, incoming mail.
- Provide assistance to the Intake Department with patient data entry and forms.
- Assists with other related clerical duties for other departments.
- Upholds the Organization’s ethics and customer service standards.
- This job description is not intended to be all-inclusive. Employee may perform other related duties as required to meet the ongoing needs of Reno Behavioral Healthcare Hospital.