The Receptionist/Scheduler will provide the full scope of reception and administrative office support services to the practice. This is a Monday-Friday position, 8:30am-4:30pm. 

MAJOR ACCOUNTABILITIES / CRITICAL RESPONSIBILITIES:

• Greets and directs visitors/patients courteously and professionally. 
• Obtains, verifies and/or updates patient demographic information.
• Collects co-pay and copy of the patient’s insurance identification card.
• Assists with answering and screening calls and the triaging process of all incoming telephone calls for urgent information or services.  Schedules appointments and records and forwards messages as required. 
• Responds to requests for routine information or assistance within scope of knowledge and authority and refers visitors to appropriate staff members as necessary. 
• Maintains strong current knowledge of policies and operating procedures.
• Initiates calls as requested by Physician, Office Manager or other professional staff.
• Responsible for opening/closing office duties as needed.
• Photocopying, faxing, and distributing documents as required and in a timely manner.
• Maintains order of document processing area /supply closets, notifying Office Manager of the need to order supplies, ensuring all supplies are distributed upon receipt and kept in their designated areas.
• Maintain copy machines, ensuring all supplies are on hand; call for repair when required.
• Responsible for the management of incoming and outgoing departmental mail; dating as required, sorting, distributing and generating responses as appropriate and in a timely manner. 
• Demonstrates ongoing commitment to customer service excellence and supports the customer service plan.
• Practice and adhere to Stamford Health’s “Code of Conduct” philosophy, Standards for Service Excellence and organizational values of: Teamwork, Integrity, Compassion, Respect and Accountability.
• Completes required continuous training and education, including department specific requirements.
• Complies with departmental organizational policies and procedures and adheres to external agency requirements.
• Performs other duties as assigned by Clinical Manager.

QUALIFICATIONS/REQUIREMENTS:

• High School Diploma or equivalent required 
• 1-3 years of related front office or customer service experience preferred.
• Demonstrated strong interpersonal, organizational skills.
• Effective communication skills, both verbal and written English proficiency required
• Ability to function independently with minimal supervision within the scope of knowledge and authority of the position.
• Computer skills required (MS Office Word and Excel). 
• Solid phone/customer service skills.
• Knowledge of office equipment operation (hospital computer system, telephone system, fax machine, copy machine, etc.). 
• Ability to handle sensitive and confidential information.
• Ability to perform complex administrative tasks.
• Ability to work under pressure in a fast-paced and at times hectic environment.
• Careful attention to detail.
• Ability to work both in a team and independently.
• Ability to demonstrate professionalism.