Posted 3mo ago

Receptionist - State Farm Agent Team Member

@ Makeda Nichols State Farm
Mobile, Alabama, United States
$42k-$60k/yrOnsiteFull Time
Responsibilities:Greet customers, Manage appointments, Maintain records
Requirements Summary:Receptionist or customer service experience; strong communication, organization, and multitasking; comfortable with sales conversations; basic computer skills; bilingual Spanish preferred.
Technical Tools Mentioned:Microsoft Office, CRM
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Job Description

Responsive recruiter

Replies within 24 hours
Benefits:
  • Simple IRA
  • License reimbursement
  • Bonus based on performance
  • Competitive salary
  • Flexible schedule
  • Opportunity for advancement
  • Paid time off
  • Training & development
ABOUT OUR AGENCY:
Our agency opened in 1984 and has grown into a close-knit team of seven. Before becoming a State Farm agent, I worked as a chemist, bringing a detail-oriented and analytical approach to the way we serve our customers and operate our office.

I’m multilingual and speak German, French, Ethiopian, and English, which reflects the diverse and inclusive environment we’ve built within our agency. We stay involved in the community by participating in various local events and supporting initiatives that help bring people together.

For our team, we offer holidays off, a Simple IRA, reimbursement for licensing costs, and a strong focus on work-life balance. We also enjoy celebrating birthdays, hosting team bonding activities, and offering promotions and incentives when goals are achieved.

Our office culture is very family-oriented, supportive, and team-focused. We pride ourselves on maintaining a positive environment with no negativity. We’re looking for someone who is friendly, motivated, and enjoys working as part of a team—someone who brings maturity, a strong work ethic, and a collaborative mindset.

ROLE DESCRIPTION:
Makeda Nichols - State Farm Agent is a leading insurance agency dedicated to providing exceptional service to our customers. We are currently seeking a dynamic individual to join our team as a Receptionist - State Farm Agent Team Member.

Our ideal candidate is highly organized, detail-oriented, and committed to contributing to a positive and productive workplace. If you thrive in a supportive role and are eager to learn and grow within the insurance industry, we invite you to apply and become a valued member of our team.
 
RESPONSIBILITIES: 
  • Greet customers warmly in person and over the phone, directing them to the appropriate team members.
  • Manage appointment scheduling and office communications.
  • Assist in handling incoming inquiries and maintaining customer records.
  • Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
  • Provide excellent customer service and follow up on customers needs.
  • Support the team with various administrative tasks and projects.
QUALIFICATIONS: 
  • Previous experience in a receptionist or customer service role.
  • Communication and interpersonal skills.
  • Organizational and multitasking abilities.
  • Comfortable with engaging in sales conversations.
  • Basic computer skills, including Microsoft Office and CRM systems.
  • Bilingual Spanish preferred.

Compensation: $42,000.00 - $60,000.00 per year

My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in Mobile, AL and help customers with their insurance and financial services needs, including: 

  • Auto insurance
  • Home insurance
  • Life insurance
  • Retirement planning

 

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

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