Purpose and Scope

The Front Desk Receptionist is the “Ambassador of First Impressions” for The Gideons International and will deliver a welcoming experience for members and guests. Receptionist responsibilities include offering administrative support across the organization and coordination of front-desk activities. The successful Receptionist will strike a balance by combining communication skills with technical skills to build a successful, hospitable environment.

Essential Job Functions

Greet and direct visitors to the proper person or place
Give Heritage Center tours to members and guests
Provide hospitality to visiting groups including scheduling, preparation of meeting space, serving meals
Take inventory of supplies and restock as needed
Provide Outbound calls to non-member Scripture request venues
Make pastor reference calls for prospective applicants
Maintain office security by following procedures (visitor logbook, visitor name badges)
Receive and process USA non-member Scripture requests (Hotels, hospitals, nursing homes, doctors’ offices, shelters, clinics, etc.) Determine the appropriate camp responsible for the distribution area and generate the letters with request information
Maintain proper files for all USA Scripture requests, new believers, Heritage Center tours
Input data entry (membership application, etc.)
Receive and sign for special delivery letters, small deliveries, and services, as needed
Ensure reception area is tidy, presentable and welcoming
Participates in daily morning staff devotions; on a rotating basis serves by praying and reading Scripture in support of devotion leader
Perform other duties as assigned

Working Relationships

Reports To: Director, Auxiliary Operations

People Management Responsibility: None

Works Closely With: (Internal) Auxiliary Operations, Building Services, Headquarter Staff

(External) Non-Members, members and other headquarter guests

Essential Knowledge, Skills, and Training & Development

Non-physical

Follow verbal and written instructions
Ability to use PC and widely used software applications, especially Microsoft Office applications
Experience answering multi-line phone systems
Ability to learn new software applications as necessary
Ability to provide analytical skills
Ability to communicate effectively with staff, guests, Gideons and non-Gideons

Physical

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is required to stand, walk, sit, talk, and hear. Specific vision abilities required by the job include close vision.

Mission Critical Competencies

CORE VALUES

Integrity (2 Cor.8:21; Prov.4:25-27; Luke 6:31)
Excellence (Col.3:23-24)
Open Communications (Eph.4:15)
Stewardship (1 Chron. 29:11; Psalm 24:1-2; Matt. 25:14-30)

CORE COMPETENCIES

Actively learns, demonstrates, and fosters the organizations’ culture in all actions and words. Takes personal initiative and is a positive example for others to emulate.
Ability to understand the fundamental business drivers and communicate the state of business and provide strategic recommendations to management.
Proven ability to keep a big picture perspective while dealing with very detailed information.
Foster Open Communications and Approachability
Positive and Constructive Attitude
Business Acumen
Process Management
Decision Quality
Problem Solving
Dealing with Ambiguity
Perspective
Ability to challenge the status quo
Interpersonal communication skills

Work Environment and Time Requirements

Climate-controlled office environment
8-hour workday – on-site – Monday - Friday

Minimum Qualifications

Associate degree or equivalent experience
3-5 years of administrative/receptionist experience
PC experience, especially in Microsoft Office applications
Successful completion of a drug and background screen

This Job Description is for general purposes and guidelines only and should not be considered all-inclusive. Neither does the receipt of this job description constitute an employment contract. Furthermore, it should be known that this list of job requirements is subject to change without written notice.