Referral Specialist
Jackson, Michigan | Center for Family Health

Make a difference in your community—every day.

Join a mission-driven team dedicated to Opening the Door to Healthcare for All.

Why This Role Matters

As a Referral Specialist at CFH, you’ll play a key role in ensuring patients receive timely, coordinated care beyond our clinic. You’ll help bridge the gap between providers, specialists, and patients while supporting access to quality healthcare services.

What We Offer

We provide a comprehensive benefits package designed to support your health, financial well-being, and work-life balance:

• Medical, Dental & Vision Insurance
• Flexible Spending Account (FSA) & Health Savings Account (HSA)
• Employee Assistance Program (EAP)
• Short-Term & Long-Term Disability
• Employer-Paid Life Insurance + Voluntary Life Options
• 403(b) Retirement Plan with 3% employer match after one year
• Continuing Education Fund
• Public Service Loan Forgiveness (PSLF) eligibility
• Generous Paid Time Off
• 9 Paid Holidays + 1 Personal Holiday
• Perfect Attendance Bonus (eligible hourly staff)
• Discounted Jackson YMCA Membership

Your Day-to-Day

In this role, you will:

• Process referrals for CFH patients to outside specialists
• Coordinate diagnostic orders and follow-up care
• Communicate with providers to support coordination of care
• Identify appropriate specialists based on patient needs and insurance coverage
• Schedule appointments and ensure timely referral processing
• Prepare and transmit referral documentation to specialists and insurance companies
• Obtain prior authorizations for specialty services
• Maintain accurate documentation and uphold confidentiality standards

What Makes You a Great Fit

• High school diploma or equivalent (required)
• Previous medical office experience preferred
• Strong communication and customer service skills
• Excellent organizational skills and attention to detail
• Ability to manage multiple priorities in a fast-paced environment
• Knowledge of insurance processes and referral coordination
• Strong computer skills and ability to maintain accurate documentation
• Ability to work independently and as part of a team

Apply Now

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We look forward to learning more about you!

Center for Family Health is proud to be an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, marital status, sexual orientation, gender identity, gender expression, pregnancy, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.