American Concrete Products, a growing precast concrete manufacturer is seeking a Regional Project Manager who will execute logistics and customer service function for Engineer-to-Order (ETO) products.

Primary Objective: Coordinate logistics between plants to ensure and timely flow of products to customers across multiple jobsites within a region.

Critical Job Functions:

• Establish the role of Project Lead and bridge communication between Operations Staff and Customer.

• Coordinates release work with Sales, Project Managers and Operations personnel to meet delivery schedules.

• Enter sales orders into ERP system, print and email delivery tickets, produce product labels and other yard/QC paperwork.

• Inspect product against release checklists, marshal staff and resources to ensure product readiness and on-time delivery.

• Make oneself available to be onsite at regional manufacturing facilities to oversee and direct load plans and execute schedule.

• Manage relationship with outside trucking broker(s) to maintain service quality, capacity, and freight budget. 

• Address product quality or service gaps with Staff/Vendors and implement procedures to prevent future instances.

• Travels to Customer jobsites as needed for critical deliveries, inspections and provide product representation.

• Answer and return internal & external customer phone calls in a timely manner and handle issues swiftly and professionally.

• Balance relationships with Sales, Operations, and other Project Managers to achieve accountability and desired outcomes.

Attributes

• Resourceful and information seeking, does not assume information will be provided to perform critical tasks.

• Demonstrate ability to problem solve, think quickly and respond to Customers in a timely manner.

• Displays a sense of urgency and professionalism when handling difficult Customer service issues or requests.

• Ability to schedule and execute complex activities across multiple sites.

• Ability to self-manage priorities and follow up with internal and external Customers.

• Displays pride in work product and work ethic, strives to meet or exceed expectations and achieve results.

• Self-starter who is engaged and interested in actively learning about the company’s products and processes.

• Demonstrate enthusiasm and professionalism in every aspect of Customer and intercompany relations.

• Ability to interpret and present technical documentation (i.e. Construction Documents).

Performance Metrics

• Customer Service: On-time Customer service issue case completion.

• Define and track completion turn-times for critical milestones (contract execution, submittals, production scheduling, delivery).

• Customer churn and retention (i.e. How well we managed the project and our ability to get the next order?)