At ACHC, we are committed to improving the health and well being of our communities. As a Federally Qualified Health Center and licensed primary care clinic, we provide comprehensive medical and dental services, along with specialized care in Chiropractic, Internal Medicine, Neurology, Pediatrics, Psychology, Podiatry, and Optometry. With clinics located across Fresno, Kings, and Tulare counties, our team works together to deliver accessible, high quality care to every patient.

The RN Manager is responsible for leading and managing medical clinical and back office operations in a Federally Qualified Health Center (FQHC) primary care clinic. This role oversees staffing, scheduling, standardized workflows, documentation processes, training, and operational readiness to support efficient, compliant clinical operations. This is an administrative leadership role that provides direct oversight of Licensed Vocational Nurses (LVNs) and Medical Assistants (MAs).

KEY RESPONSIBILITIES

• Work closely with the Site Manager to align clinical and operational workflows and support smooth clinic functioning


• Lead day to day back office operations to ensure efficient patient flow and staff coverage.


• Supervise LVNs and MAs, including supporting hiring, onboarding, scheduling, performance management, and competencies.


• Develop, implement, and maintain standardized workflows for rooming, intake, documentation, and task management.


• Support organizational training and competency standardization related to back office workflows and operations.


• Ensure accurate and compliant EHR documentation practices and support audit readiness.


• Support compliance with state, federal, and HRSA requirements through operational controls, staff training and continuous improvement initiatives.


• Coordinate operational components of infection control and safety processes, escalating clinical issues appropriately.


• Address patient and staff concerns related to back office operations in collaboration with other leaders and departments.


• Oversee inventory, supplies, and equipment readiness.


• Collaborate with providers and leadership to remove operational barriers.


• Support strategic and quality goals through operational execution and continuous improvement.


• Serves as the lead for varying programs within the clinic, such as VFC, VFA, PCMH, and other programs as assigned. 


• Other duties as assigned.