JOB SUMMARY:

The Remote Supports Program Manager, under the guidance of the Program Director, oversees the delivery of remote services and support for individuals in a residential setting. This role ensures program quality, compliance, and the development of Remote Support Professionals (RSPs).

RESPONSIBILITIES AND MAJOR DUTIES:

Client Services & Program Implementation:

• Deliver high-quality remote support services (RSS) as assigned.

• Manage all aspects of service implementation in accordance with Individual Service Plans (ISPs), ensuring compliance with Ohio Department of Developmental Disabilities (ODDD) regulations.

• Creation/ updating individual hardware and software plans.

• Coordinate and utilize various resources to meet client needs, reflecting them in the ISP.

• Schedule staffing for open shifts and provide direct coverage when needed.

• Maintain confidentiality and update sensitive information as required.

Staff & Program Management:

• Provide supervision, support, and training for RSPs.

• Conduct staff meetings, oversee documentation, and ensure compliance with agency policies.

• Maintain and update program documentation, including training materials

• Oversee Quality Assurance (QA), audits, and program reviews while managing reporting and documentation processes.

Client Support & Home Management:

• Build and maintain strong relationships with clients, SSA staff, coworkers, and other stakeholders as appropriate.

Administrative & Fiscal Responsibilities:

• Supervise and document employee performance, ensuring compliance with agency standards.

• Serve as the primary point of contact for staff or client concerns, escalating issues as needed.

• Coordinate installation and troubleshooting of remote equipment.

Availability & Compliance:

• Respond to emails and phone calls promptly, including after-hours availability as required.

• Work approximately 30 RSP third –shift hours per week.

• Ensure compliance with agency personnel policies, operational procedures, and regulatory standards.

• Adapt to evolving duties and responsibilities as assigned.

POSITION QUALIFICATIONS:

Education:

• High school diploma or GED equivalent required.

• Background in technology preferred.

• Strong reading, writing, and oral communication skills.

• Basic math skills and computer literacy.

Experience:

• Background in social services, healthcare, technology or management preferred.

Physical Requirements:

• Ability to engage in physical activities such as lifting (minimum of 30 lbs.), standing, walking, bending, and reaching.

Other Requirements:

• Valid driver's license with an insured and good driving record (4 points or less).

• Some travel to satellite offices and residential sites.