Since 1929, J&J Gaming has been a leader and a trusted partner in Gaming and Amusements. This position is with Golden Route Operations Montana, a J&J Gaming Company. Today, our focus remains steadfast: to provide world-class service to help businesses succeed. Our customers and our team members have been, and will always be, #1 priority. We are looking to expand our workforce with team-oriented individuals with a positive mindset. We provide eligible employees with a comprehensive benefits package including health, dental and vision insurance, life and disability insurance, paid time off, and a 401(k)-retirement plan.

About the Role

As a Key Accounts Representative, you will play a key role in the relationship maintenance and servicing of accounts in the region. You’ll work closely with local clientele and our management team to guarantee long-term satisfaction and retention of our route establishments.

What you’ll do

Core Responsibilities

• Maintain account continuity: Provide a consistent presence at assigned locations to gather feedback, track requests, and reinforce the company’s role as the preferred provider through responsiveness, follow-through, and relationship stewardship.
  
  
• Monitor market & account trends: Observe patterns across assigned locations, including service expectations, competitor presence, status changes, and emerging market dynamics, to identify trends that may impact account retention or preference.
  
  
• Identify operational barriers: Recognize process breakdowns, unmet expectations, service disruptions, or other friction points at assigned locations and ensure they are documented and visible internally to support timely awareness and follow-up.

Collaborations and Partnerships

• Escalate field insights: Share field observations, market context, and identified operational barriers with leadership and internal teams to enable awareness, continuity, and coordinated follow-up.

Other Responsibilities

Represent industry partnerships: Act as a company representative at local association meetings, leagues, and industry events, strengthening external relationships and promoting the company’s presence in the market.

Relieve route demands: Assist with route collection, ATM and service support, equipment installs or moves, and on-call coverage as needed, in accordance with established standards for those roles.

Who You Are

• Charismatic & credible: Naturally connects with people, builds immediate trust, and uses excellent interpersonal skills to foster long-term partnerships.
  
• Composed & professional: Demonstrates sound judgement, with a calm demeanor, capable of operating in fast-paced environments.
• Detail-oriented & accountable: Attentive to conditions, changes, and inconsistencies, with the ability to notice issues or risks that may otherwise go unrecognized.
• Digitally & mathematically capable: Highly organized with strict attention to detail, average computer proficiency, and the basic math skills required for accurate financial reconciliation.
• Flexible & results-driven: Adaptable, collaborative, and committed to delivering quality results.
• Collaborative & people-focused: Inclusive and team-oriented mindset.

Mandatory compliance requirements: Maintain all safety and legal standards, including maintaining a valid driver’s license, and the ability to pass drug and background screening

Supervisory Responsibility

This position does not have supervisory responsibilities.

Education

An associate’s degree in a related field is preferred. Relevant work experience may be considered in lieu of formal education.

Experience

Requires 1–3 years of relevant experience or demonstrated transferable skills.

Work Environment

This role primarily operates in a customer facing indoor environment that is typically climate-controlled and temperature stable. Occasional movement between indoor areas may result in brief exposure to outdoor conditions.

Physical Demands

The physical demands here are representative of those that must be met by an employee to successfully perform the essential job functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit; stand; walk; use hands and fingers to handle or feel; and reach with hands or arms.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to focus.

This position requires regular standing, walking, bending, and use of hands and arms. May frequently lift or move items up to 25 lbs. and occasionally up to 50 lbs.

Travel
This role requires regular local travel between company locations or job sites. Travel is typically within the same day and does not require overnight stays.

Other Duties

This job description is not intended to be a comprehensive list of all duties, responsibilities, or activities. Duties, responsibilities, and activities may change at any time with or without notice.