Join Our Team as an Assistant General Manager!

Are you ready to step into the spotlight? As our Assistant General Manager, you'll be the go-to hero making sure every guest leaves with a smile and our hotel runs like a well-oiled machine! When the General Manager is away, the stage is yours—overseeing departments, boosting revenue, keeping costs in check, and helping your teammates shine. We’re looking for someone who leads with confidence, solves problems like a pro, and communicates so well everyone feels heard. If you value top-notch standards and love bringing happiness to others, this is your chance to turn every day into an adventure. Join us and spark unforgettable moments for our guests—let’s make hospitality fun!

This position is an overtime eligible manager (OEM), overtime does apply and is calculated accordingly.

KEY SKILLS/RESPONSIBILITIES

• Captain of Collaboration: Supervise multiple departments and drive hotel profitability by skillfully managing teams and partnering with the General Manager to keep everything running smoothly.
• Master of Solutions: Proactively spot challenges and tackle them head-on to ensure every day at the hotel flows as efficiently as possible.
• Talent Scout & Coach: Play a key role in recruiting, hiring, and training Guest Services staff, and help all team members—from managers to hourly employees—grow through exciting development programs and ongoing training.
• Messenger Extraordinaire: Listen actively, understand concerns, and keep the lines of communication crystal clear with both colleagues and guests.
• Numbers Ninja: Confidently work with financial info and data, using your math superpowers to support our hotel’s operations.
• Tech Trailblazer: Make Windows Operating Systems your best friend for smooth management and insightful reporting.
• Organization Champion: Set the standard for professional appearance and grooming, making sure everyone looks sharp and meets company guidelines.
• Hospitality Hero: Bring a friendly, service-focused attitude to every guest and teammate interaction, ensuring everyone walks away happy.

EDUCATION & EXPERIENCE

• At least five years of progressive hotel experience (Rooms or Food & Beverage), or a four-year degree with 2–3 years, or a two-year degree with 3–4 years of related experience.
• Supervisory background required.
• Ability to stay calm and objective under pressure.
• Must hold or obtain certifications such as Food Handlers, Alcohol Awareness, CPR, and First Aid.

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

PROPERTY INFORMATION:

Residence Inn Phoenix Mesa is the premier all-suite hotel for extended stays in the East Valley and offers complimentary daily breakfast, WiFi, and parking. Conveniently located near US 60 and HWY 101, with easy access to Phoenix Sky Harbor International Airport, Chicago Cubs Spring Training, Downtown Mesa, Gilbert, and Scottsdale. The pet-friendly studio suites feature fully equipped kitchens, a dining area, a dedicated work space, sectional sofa, a swivel-base flat screen HDTV, plush Marriott bedding, and are much larger than standard guest rooms at other comparable hotels in Mesa. Residence Inn Mesa’s one and two-bedroom suites include separated living and sleeping areas, offering even more space that is perfect for longer visits to stretch out and get settled. Guests who like to cook will enjoy the full sized refrigerators, conventional oven and stovetops with cookware, microwave oven, dishwasher, and silverware available in the kitchen of all of the hotels’ suites. Our goal is to make every guest feel at home. What sets us apart is our team-oriented culture—we think as we, not I. We collaborate, support each other, and hold daily Stand-up Meetings to celebrate wins, recognize employees, and discuss ways to continuously improve our service. Our shared commitment is to create unforgettable experiences for our guests. As part of a company managing over 800 hotels worldwide, we take pride in our diverse workforce and people-first approach to business. Our employees enjoy fantastic benefits, including hotel discounts, discount programs, online training courses, management apprentice programs, leadership development opportunities, and much more. So, if you're looking for a place where you can grow, succeed, and belong, come join us!

Application deadline for Colorado positions: