About Us

Chick-fil-A Maple Grove exists to win hearts every day by delivering elevated guest experiences and developing remarkable people. We’re seeking a servant-hearted, results-driven Operations Manager to help lead our growing restaurant. This role is ideal for leaders who love developing teams, optimizing systems, and creating a culture of excellence.

What You’ll Do

This is a hands on position in a very busy restaurant. This position requires someone with ambition, commitment to excellence, and great work ethic.

Operational Leadership

• Lead daily restaurant operations and uphold Chick-fil-A standards in food safety, speed, and hospitality.
• Coach and hold others accountable to KPI goals for accuracy, throughput, and guest satisfaction.
• Execute systems that enhance efficiency, productivity, and overall business results.
• Maintain operational excellence in cleanliness, food quality, and facility presentation.
• Resolve guest issues with care and professionalism using the HEARD model.
• Manage cash accountability, deposits, and compliance checklists.
• Ensure team adherence to policies, dress code, and service expectations.

Team Development

• Recruit, interview, and onboard new team members and leaders.
• Provide consistent feedback and recognition; conduct reviews and development plans.
• Model servant leadership and build a culture of respect, teamwork, and growth.
• Participate in leadership meetings and community engagement events that support our mission.

Who You Are

• Proven experience in restaurant or retail operations management (2+ years preferred).
• Strong leadership, coaching, and accountability skills.
• Organized, detail-oriented, and calm under pressure in a fast-paced environment.
• Data-driven decision maker familiar with KPIs and performance tracking.
• A genuine servant leader who leads by example and inspires others.
• Flexible schedule availability (no Sundays).

Perks & Benefits

Competitive pay

Medical, dental, vision, PTO, and 401(k)

Leadership development & Operator mentorship

Scholarship opportunities (Remarkable Futures up to $25,000)

Sundays off

A workplace that invests in your growth, skills, and purpose

Benefits

• Paid time off
• Health insurance
• Dental insurance
• Vision insurance
• 401(k) matching