Overview

Contract Services Group, Inc. (CSG) specializes in providing cleaning and related services to a variety of industry facilities throughout the Southwestern United States.  These include hotels/resorts, multi-family housing, office, retail, universities, and city-owned municipalities.  We adhere to our core values of customer focus, continuous improvement, integrity, and communication in every aspect of our business. From servicing our clients' premiere facilities to treating our employees with dignity, we believe that quality and commitment to excellence exemplify our business. 

CSG takes enormous pride in our dedication to both employee and facility safety. We believe strongly in protecting the safety of employees, co-­­workers, customers, our customers’ clients, and their surrounding community.  

CSG offers competitive wages and a comprehensive packet of benefits. We strive to not only be fair and honest in all of our dealings but also to set a standard that sets us apart. 

Become a CSG team member!

Job Skills / Requirements

Compensation: $15.90 –$16.90 per hour

Position Summary

CSG is seeking an enthusiastic, personable, and service-oriented Restaurant Server to join our CSG team in the most prestigious boutique hotel in Napa Valley. CSG is dedicated to creating memorable dining experiences through exceptional hospitality, personalized service, and attention to detail. As a Restaurant Server, you will be responsible for delivering outstanding food and beverage service while creating a warm and welcoming atmosphere for every guest.

If you enjoy building genuine guest connections, thrive in a fast-paced environment, and are passionate about hospitality, we invite you to become part of our team.

Essential Duties & Responsibilities

• Greet guests promptly and professionally while creating a welcoming dining experience.
• Present menus, describe daily specials, answer questions, and make food and beverage recommendations based on guest preferences.
• Accurately take food and beverage orders and enter them into the Point-of-Sale (POS) system.
• Coordinate with the kitchen and bar to ensure timely, accurate, and efficient service.
• Inspect food and beverages for quality, accuracy, and presentation before serving.
• Deliver food and beverages promptly while ensuring guest satisfaction throughout the dining experience.
• Monitor guest tables, refill beverages, clear dishes, and anticipate guest needs with attentive and personalized service.
• Process guest payments accurately while following hotel cash handling and payment procedures.
• Maintain cleanliness and organization of dining areas, service stations, and side stations throughout each shift.
• Complete opening, side work, and closing duties as assigned.
• Resolve guest concerns promptly and professionally, escalating issues to management when appropriate.
• Follow all food safety, sanitation, and health regulations in accordance with hotel policies.
• Work collaboratively with bartenders, hosts, culinary staff, and fellow servers to ensure seamless service.
• Perform additional duties as assigned to support restaurant and hotel operations.

Qualifications

• Minimum of one (1) year of serving experience in a hotel, boutique hotel, upscale restaurant, resort, or similar hospitality environment preferred.
• Excellent customer service and communication skills with a warm, professional, and guest-focused attitude.
• Strong organizational and multitasking skills with the ability to work efficiently under pressure.
• Ability to work independently while contributing positively to a team environment.
• Experience using a Point-of-Sale (POS) system preferred.
• Knowledge of food, wine, beer, and beverage service is a plus.
• High School Diploma or equivalent preferred.
• Food Handler Card and Responsible Beverage Service certification (if serving alcohol), or the ability to obtain required certifications.
• Ability to develop and maintain awareness of occupational hazards and safety precautions.
• Use appropriate Personal Protective Equipment (PPE) when required.
• Must adhere strictly to hotel policies regarding health, safety, sanitation, and guest service standards.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Ability to stand and walk for extended periods throughout the shift.
• Frequently lift, carry, push, and move trays, dishes, beverages, and service equipment weighing up to 50 pounds.
• Ability to bend, stoop, reach, kneel, and perform repetitive tasks.
• Comfortable working in a fast-paced restaurant environment with exposure to hot food, beverages, wet floors, and cleaning chemicals.
• Must be available to work flexible schedules, including mornings, evenings, weekends, holidays, and special events based on business needs.

Why Join Our Team?

At CSG, every meal is an opportunity to create a memorable guest experience. As a Restaurant Server, you'll be part of a collaborative team that values hospitality, professionalism, and personalized service. We offer competitive pay, opportunities for career growth, ongoing training, and a supportive work environment where your contributions are recognized and appreciated. If you're passionate about delivering exceptional service, we'd love to welcome you to our team.

Additional Information / Benefits

Critical features of this job are described under the previous headings. They may be subject to change at any time due to reasonable accommodation or other reasons. This job description does not list all the duties of the job. You may be asked by supervisors to perform other nonessential assignments and duties. You will be evaluated in part based on your performance of the tasks listed in this job description.

Contract Services Group, Inc. is an Equal Opportunity Employer (EOE) and strongly supports workplace diversity. All qualified applicants will be considered for employment without regard to race, sex, color, religion, sexual orientation, gender identity, gender expression, national origin, protected veteran status, or disability. 

Información Adicional / Beneficios:

Las características críticas de este trabajo se describen en los encabezados anteriores. Pueden estar sujetos a cambios en cualquier momento por adaptaciones razonables u otras razones. Esta descripción del trabajo no enumera todos sus deberes. Es posible que los supervisores le pidan que realice otras asignaciones y deberes no esenciales. Se le evaluará en parte en función de su desempeño en las tareas enumeradas en esta descripción de trabajo.

Contract Services Group, Inc. es un empleador de igualdad de oportunidades (EOE) y apoya firmemente la diversidad en el lugar de trabajo. Todos los solicitantes calificados recibirán consideración para el empleo sin tener en cuenta la raza, el sexo, el color, la religión, la orientación sexual, la identidad de género, la expresión de género, el origen nacional, el estatus de veterano protegido o la discapacidad.

Benefits: Medical Insurance, Life Insurance, Dental Insurance, Paid Sick Days