Metropole - Cincinnati 



JOB DESCRIPTION:

A Restaurant Server is to interact with all guests and ensure they have a great experience when dining. A server is to ensure that each guest has a positive dining experience from start to finish and that all expectations are exceeded and any issues that may arise are quickly resolved.

JOB RESPONSIBILITIES:

• Greet all customers warmly


• Adhere to grooming and appearance standards


• Prepare dining tables for service, laying out napkins and utensils, making sure the condiments are refilled, performing all other preparations and side-work tasks


• Take guest food and beverage orders accurately


• Knowledge of current menu choices, specialties and menu deviations


• Handle table assignments, seating customers, food and drink suggestions, and communicating customer needs to the cooks


• Ensuring a memorable dining experience


• Properly open and pour wine tableside


• Accurately record revenue and accept cash, credit card, room charges and direct billing payments


• Perform basic cleaning tasks as needed or directed by supervisor


• Assist with special events if needed


• Answer telephone using appropriate etiquette

• Develop and maintain positive working relationship with co-workers and others


• Bus tables and assist with processing dirty dishes if necessary


• Assist kitchen with prep work or plating if necessary


• Clean all front of the house areas including windows, light fixtures and entrance as assigned


• Fill water bottles, cut fruit, roll silverware, and complete other service-related tasks as assigned


• All other duties as assigned by supervisor

JOB QUALIFICATIONS:

• One year of prior food and beverage experience preferred


• Prior guest relations training


• Knowledge of proper food handling


• Strong written/verbal communications skills


• Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with minimum supervision


• Punctuality and reliable attendance are required


• Proper food safety training and certification as described by law


• Experience working with computers (MS Office/Google) POS (Micros, Aloha, etc.) and reservation software (Open Table)


• Ensure various physical movements throughout the work areas, such as reaching, extending arms over head, bending and stooping are performed safely


• Ability to push and pull vacuum cleaners as well as wheeled carts weighing up to 25 pounds