Description
The Retail Associate plays a key role in delivering a positive shopping experience while supporting Goodwill of KYOWVA’s mission. This position assists with customer service, merchandise processing, stocking, and maintaining a clean, organized store environment. Retail Associates engage with customers and donors in a friendly, respectful manner while helping generate revenue that supports job training and employment services in our communities.
Requirements
What helps you succeed in this role
Enjoy working with customers and being part of a team
Ability to provide respectful, supportive service to individuals of all backgrounds
Comfortable working with individuals with disabilities and those who are disadvantaged
Dependable, punctual, and willing to learn
Able to work flexible hours based on organizational needs
Access to reliable transportation
Education & Experience
High school diploma or GED preferred
One to three months of related experience and/or training, or an equivalent combination of education and experience
Physical Demands:
The physical demands described here are representative of those required to perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Regularly required to stand and walk
Use hands to finger, handle, or feel and reach with hands and arms
Frequently required to talk or hear
Occasionally required to climb, balance, stoop, kneel, crouch, or crawl
Regularly lift and/or move up to 10 pounds
Frequently lift and/or move up to 25 pounds
Occasionally lift and/or move up to 50 pounds
Vision requirements include close vision and ability to adjust focus
Work Environment:
Frequently exposed to airborne particles
Occasionally exposed to outside weather conditions
Noise level is typically moderate
Summary
What a Day Might Look Like
Assisting customers through friendly service, product knowledge, and suggestive selling
Answering questions about merchandise location, pricing, and use
Obtaining merchandise requested by customers or assisting with selected items
Stocking shelves, counters, and tables with merchandise
Setting up and arranging displays to promote sales
Processing goods for placement in the store
Rotating stock and assisting with inventory and pull schedules
Totaling purchases, accepting payment, and making correct change
Wrapping or bagging merchandise for customers
Maintaining cleanliness of sales floor, work areas, entrances, and donation doors
Sweeping, vacuuming, dusting, and mopping store areas as needed
Assisting with hands-on training for clients assigned to the store
Performing other duties as assigned to support store operations
Growth & Development
Goodwill of KYOWVA believes in developing talent. Many team members begin in entry-level roles and grow into leadership or specialized positions through training and experience.
Benefits & Perks May Include:
Incentive opportunities based on role and performance
401(k) retirement plan
Employee merchandise discount
Dental and vision insurance options
Our Commitment
Goodwill of KYOWVA is an equal opportunity employer. We are committed to creating an inclusive and supportive workplace. Reasonable accommodations are available throughout the hiring process.
Ready to Apply?
If you’re looking for meaningful work, a supportive team, and the chance to make an impact in your community, we’d love to hear from you.
Join a team that’s changing lives every day. At Goodwill, every role fuels our mission to strengthen communities, create opportunities, and help people reach their full potential. This position plays a hands‑on part in making that impact real.