Position Purpose:

 

The Retail Branch Manager is responsible for the development of the retail business in their assigned branch and management of the retail staff of Relationship Bankers and Service Bankers. Ensuring branch operations align with our Service Philosophy to build lasting relationships by earning our customers’ trust and exceeding their expectations. This position will be accountable for maximizing revenues, sales, customer satisfaction, and minimizing operational losses as well as deepening existing relationships and minimizing customer attrition.

 

Job Duties and Responsibilities:

• Promote and enhance customer relationships by projecting a positive image of the bank, department, and self by providing quality service to all customers.


• Plan and execute the financial center’s retention and growth activities. You will drive the team to build a strong pipeline of prospects and clients. 


• Primary Security Officer for the branch. Conducts required security meetings with staff to ensure compliance. Opens and closes the building in accordance with set hours and tests security equipment quarterly.


• Prepare month-end management reports which apprise executive management of the status of branch activities.


• Ensures all branch transactions are balanced at the close of each day. Oversees individual accountability for the handling of cash and assists in resolving balancing problems. Ensure ATMs are serviced, balanced and functional on a weekly basis.


• Conduct audits in compliance with policy and procedures.


• Approve transactions that require management override.


• Assist employees with situations involving difficult customers.


• Troubleshoot and resolve internal and external inquiries.


• Log referrals and customer feedback through internal system on a regular basis.


• Ensures personnel are well trained in all phases of their respective jobs. Completes orientation of new employees in overall branch procedures. Actively participates in cross-training personnel and assures staff is kept abreast of all products and services. Conducts security training. 


• Create teller schedules to always ensure proper coverage. Review, edit if necessary, and approve employee timecards prior to the deadline each pay period. 


• Ensures branch staff adheres to all bank policies and regulatory requirements.


• Ensures branch staff completes annual training.


• Complete required annual training and maintain knowledge relevant to the role. 


• Participate in bank and community initiatives to strengthen visibility and reinforce Firstar’s commitment to the communities it serves.


• Perform additional responsibilities as assigned in support of the Bank’s priorities and objectives.