- 401(k)
- 401(k) matching
- Dental insurance
- Employee discounts
- Health insurance
- Paid time off
- Training & development
- Vision insurance
- Wellness resources
Company: Goodstone Inn & Restaurant
Reports To: General Manager
The Revenue Operations Manager serves as a key partner between Guest Services, Sales, Events, Accounting, and Leadership to ensure rates, packages, billing, reporting, and revenue-related processes are aligned and operating efficiently.
- Manage rate schedules, seasonal pricing, packages, promotions, and special offers.
- Prepare revenue forecasts, projections, and performance reports.
- Monitor occupancy, ADR, RevPAR, booking pace, event revenue, and package performance.
- Partner with leadership on rate strategy, inventory controls, and revenue goals.
- Identify revenue opportunities through upselling, packaging, and guest experience enhancements.
- Maintain accuracy across Maestro, TripleSeat, Silverware, and related reporting systems.
- Serve as the primary liaison for revenue-related system integrations and posting accuracy.
- Support Guest Services with Maestro-related posting questions and revenue-impacting issues.
- Monitor cancellations, modifications, no-shows, and booking trends.
- Review event packages, contracts, folios, banquet charges, gratuities, fees, and adjustments for accuracy.
- Manage folio reconciliation, banquet tip billing, revenue adjustments, and event billing reviews.
- Prepare daily audit reconciliation reports for the accounting department.
- Confirm cash and check deposits and coordinate bank deposits.
- Assist with payment posting reconciliation between systems.
- Partner with Sales and Events to structure profitable packages that support operational execution.
- Ensure revenue-related communication between Sales, Events, Guest Services, Accounting, and Leadership remains clear and consistent.
- Support monthly budget and revenue review meetings.
- 3+ years of experience in hospitality revenue management, hotel operations, reservations, sales operations, event operations, hotel accounting, or revenue analysis.
- Boutique hotel, luxury hospitality, or event venue experience preferred.
- Strong understanding of forecasting, rate schedules, packaging, billing accuracy, and revenue reporting.
- Experience with Maestro preferred.
- TripleSeat or event management system experience is a plus.
- Strong Excel and reporting skills.
- Detail-driven, organized, and comfortable working with numbers.
- Able to communicate clearly across departments.
- Strong follow-through and ability to catch billing or pricing issues before they become expensive little gremlins.
- High-impact role tied directly to lodging, events, and guest experience revenue.
- Opportunity to build a better structure around forecasting, packages, billing, and revenue reporting.
- Work in a luxury boutique inn setting, not a giant corporate hotel machine.
- Partner directly with leadership on pricing strategy, event revenue, and business performance.
- Help connect the dots between Sales, Events, Guest Services, and Accounting.
- Primarily administrative and systems-based, with regular interaction across departments.
- Uses standard office, hotel, and event systems, including computers, phones, Maestro, TripleSeat, and reporting tools.
- Requires flexibility to respond to changing business needs, event details, guest requests, and leadership priorities.
- May occasionally support on-property meetings, event reviews, or operational discussions.
- Ability to sit, stand, and walk as needed throughout the workday.
- Regular use of computers, phones, and standard office equipment.
- Ability to move around the property as needed for meetings or event-related coordination.
- Clear verbal and written communication required.
Compensation: $60,000.00 - $65,000.00 per year
We are an equal opportunity employer and all qualified applicants will receive
consideration for employment without regard to race, color, religion, sex,
national origin, disability status, protected veteran status, or any other
characteristic protected by law.
Goodstone Inn & Restaurant is a privately owned, luxury property located just minutes from the heart of Middleburg, Virginia. Set on a stunning countryside estate, Goodstone offers elevated dining, unique accommodations, and curated guest experiences that go far beyond traditional hospitality.
At Goodstone, we are known for delivering thoughtful, high-touch service where every detail matters. Our guests expect an exceptional experience—and our team delivers it.
We’re a group of passionate, hands-on professionals who take pride in our work. This is not a “clock in, clock out” environment. It’s a place for people who care about hospitality, enjoy working as part of a team, and want to be part of something that feels special every single day.
As part of the Goodstone team, you’ll be empowered to take ownership of your role, think creatively, and contribute to an environment where excellence is the standard—not the goal.
Why Join Goodstone?
- Be part of a tight-knit, high-performing team that genuinely supports each other
- Work in a unique, luxury setting where no two days feel the same
- Gain hands-on experience across departments and grow your hospitality career
- Have a direct impact on the guest experience—your work truly matters here
- Join a culture built on accountability, professionalism, and pride in service
If you’re someone who brings energy, attention to detail, and a passion for hospitality, you’ll fit right in.
What Makes Goodstone Different
Not Your Typical Hospitality Job
At Goodstone, you’re not just filling a role—you’re part of a team that takes pride in delivering something special every single day.
We offer a supportive, team-driven environment where people step in, help each other out, and take ownership of their work. You’ll gain hands-on experience across departments, build real hospitality skills, and have the opportunity to grow as the business continues to evolve.
In addition to a strong team culture, we offer competitive benefits including medical, dental, and vision coverage, paid time off, 401(k) eligibility, employee discounts, and daily team meals.
If you’re looking for a place where your work matters, your team has your back, and you can actually grow—this is it.