Lutheran Community Services NW is a non-profit organization dedicated to serving communities throughout Washington, Oregon, and Idaho with a wide range of services for individuals of all ages and backgrounds. All LCSNW team members will contribute to our mission of partnering with individuals, families and communities for health, justice and hope.

WHAT WE WILL DO FOR YOU:

As an employer of choice, we’re deeply committed to supporting our employees, because when you’re empowered, our mission thrives. We provide resources, tools, and care that allow you to focus on what matters most: delivering Health, Justice, and Hope to the communities we serve. We’re proud to offer a comprehensive benefits package designed to support your well-being, growth, and peace of mind

• A 37.5 per hour work week to ensure work/life balance
• Medical, dental, vision, and prescription benefits to keep you and your loved ones healthy
• Employer-paid short- and long-term disability insurance
• Life insurance coverage at no cost to you
• Up to 2 weeks of vacation in your first year (based on hours worked)
• Up to 2 weeks of sick leave (based on hours worked)
• 12 paid agency recognized holidays
•  2 floating holidays to use your way
• 403(b) retirement plan with employer matching (eligibility applies)
• Access to our Employee Assistance Program (EAP) for you and your family
• Potential eligibility for Student Loan Forgiveness through our 501(c)(3) nonprofit status

HOW YOU WILL MAKE AN IMPACT:

All LCSNW team members will contribute to our mission of partnering with individuals, families and communities for health, justice and hope. This position supports that mission by providing culturally responsive supervision and program oversight across refugee and immigrant services programs, including the Health and Wellness Program. The Program Supervisor ensures high-quality, integrated service delivery that advances the wellbeing, stability, and long-term integration of refugee, immigrant, and humanitarian parolee populations across the Greater Puget Sound area.

• Oversee and implement health promotion and disease prevention programming for refugee and immigrant communities, including coordination of health screenings, lead exposure response, mental health referrals, and chronic disease navigation. 

• Connect clients to culturally and linguistically appropriate health services, working closely with healthcare partners including King County Public Health, Harborview, Healthpoint, and community clinics. 

• Coordinate with spoke agencies, landlords, and funders to ensure clients are housed or connected to appropriate case management services in a timely manner. 

• Actively manage the referral relationship with the Hub and spoke partners, coordinating intake, placement, and service continuity across programs to ensure timely and appropriate client connections. 

• Oversee housing stability services including landlord relationship management, RHPP compliance, and coordination with housing funders to ensure clients maintain safe and stable housing. 

• Support youth clients through school enrollment, after-school programming referrals, and youth-focused case management, ensuring access to educational, social, and developmental resources. 

• Coordinate with school districts, youth-serving organizations, and community partners to build and maintain a strong referral network for youth and family support services. 

• Train, supervise, and support direct service staff, interns, and volunteers; set clear performance expectations and ensure accountability for service quality and compliance. 

• Implement administrative and operational practices that ensure accurate, confidential, and compliant participant record-keeping in accordance with HIPAA, agency policies, and funder requirements. 

• Ensure monthly or quarterly reporting for all programs is completed accurately and on time; provide timely notifications to funders, partners, and management as required. 

• Collect, analyze, and maintain statistical and anecdotal data to support grant writing, internal monitoring, and timely reporting to management and government agencies including ORIA and Counties. 

• Build and maintain positive relationships with external partners, stakeholders, employers, and community organizations; represent the program at partner meetings and community events. 
• Collaborate with the Program Manager and/or Director to ensure overall program success, contribute to strategic planning, and assume other duties as assigned 

HOW YOU WILL BE A GREAT FIT:

• Minimum of two (2) years of related experience in case management, social services, or a closely related field, with at least one (1) year of supervisory or lead experience; minimum of two (2) years of experience working with refugee or immigrant populations 

• Lived experience that enhances relatability to clients being served 

• Bachelors in social work, human services, or related field; substantial relevant experience will be considered in place of degree 

• Credentials may be required depending on individual program or location requirements 

• Fluency in English, both spoken and written 

• Advanced mastery of business applications and productivity suites 

• Demonstrates resilience, awareness and self-regulation in navigating challenges, conflict and obstacles/barriers 

• Thrives in a diverse and multicultural environment; works with cross-functional teams to develop and implement strategies to enhance end-user experiences throughout the service lifecycle 

• Demonstrates exceptional commitment to serving and advocating for diverse and marginalized populations 

• Successfully completes tasks in a moderately noisy environment 

• Interact with others and perform tasks in-person and through the use of technology, with moderate periods of stationary activity and moderate periods of increased physical activity including standing, walking, and typing 

• Moves equipment/materials weighing up to 25 pounds 

• Travels between worksites occasionally; works in a variety of settings, including and not limited to LCSNW office locations, partner agency and community-based settings, client home/community settings, outdoor settings in varying weather conditions, and faith-based settings such as churches 
• Valid drivers license and proof of auto insurance
• Meets LCSNW criminal background clearance requirements and other job-relevant clearances as required by the State or program 

Thank you!  We sincerely appreciate your interest in joining the Lutheran Community Services NW team and thank all applicants for taking the time to apply. While we’re unable to respond to every candidate individually, please note that only those selected for an interview will be contacted. Lutheran Community Services NW is deeply committed to our mission of Health, Justice and Hope in all aspects of our work. We welcome candidates from all backgrounds and experiences to help us build a stronger, more compassionate community.