Description
Are you passionate about helping patients and our community access hospice care when they need it most?
Hospice of Orange & Sullivan Counties is a community-based, nonprofit organization dedicated to providing compassionate, high-quality hospice and palliative care to patients and families throughout Orange and Sullivan Counties. Guided by our mission, we are committed to ensuring every individual receives dignity, comfort, and support during life's most challenging moments.
We are seeking a compassionate and detail-oriented RN Intake Coordinator to play a critical role in connecting patients and families with hospice services. As the primary clinical reviewer and coordinator for hospice referrals, you will help ensure patients receive timely access to the care and support they need while serving as a trusted resource to healthcare providers, referral sources, and interdisciplinary team members.
What We Are Looking For
Job Title: RN Intake Coordinator
Location: Newburgh, NY
Salary Range: $45.00 per hour
Schedule: Monday – Friday, 8:30 am - 4:30 pm
Position Summary
The RN Intake Coordinator serves as the primary clinical reviewer and coordinator for hospice referrals. This role evaluates hospice eligibility, facilitates timely admissions, supports referral source communication, coordinates with providers and interdisciplinary teams, and ensures a seamless transition from referral through admission.
The Clinical Intake Nurse functions as both a clinical expert and operational coordinator, balancing regulatory compliance, patient appropriateness, responsiveness, and exceptional customer service while supporting organizational growth and timely access to hospice care.
Key Responsibilities
- Review and evaluate hospice referrals to determine eligibility and appropriateness for services based on hospice regulations and clinical criteria.
- Coordinate the referral and admission process by collaborating with providers, referral sources, schedulers, and clinical field staff.
- Serve as a clinical resource to hospitals, physicians, skilled nursing facilities, and community partners regarding hospice services and eligibility requirements.
- Facilitate timely communication with patients, families, referral sources, and interdisciplinary team members throughout the intake process.
- Ensure accurate and complete referral documentation while maintaining compliance with CMS, payer, and organizational requirements.
- Prioritize and manage multiple referrals simultaneously in a fast-paced environment while maintaining a high level of customer service.
- Support admission timeliness, operational efficiency, and agency growth through effective referral management and coordination.
- Collaborate with clinical leadership and interdisciplinary teams to ensure safe and seamless transitions into hospice care.
Requirements
Education/Credentials:
- Graduate of an accredited school of nursing
- Bachelor's degree in Nursing (BSN) preferred
- Valid unrestricted New York State Registered Nurse (RN) license
- CHPN certification preferred
Experience:
- Two (2) years of experience in hospice, palliative care, home care, oncology, long-term care, or a related healthcare setting preferred
- Experience in intake, admissions, or case management strongly preferred
- Experience with interdisciplinary care planning and coordination
What you bring:
- Strong knowledge of hospice philosophy, end-of-life care, symptom management, and pain management principles.
- Strong knowledge of the hospice eligibility criteria.
- Strong critical thinking, clinical assessment, and problem-solving skills
- Excellent verbal, written, and interpersonal communication skills.
- Ability to effectively manage competing priorities in a fast-paced environment.
- Proficiency with electronic medical records (EMR), Microsoft Office applications, and healthcare technology systems.
- Ability to work collaboratively with interdisciplinary teams, patients, families, and community providers.
Summary
Why Join Our Team
At Hospice of Orange & Sullivan Counties, you’ll find more than a workplace — you’ll find a purpose. You’ll join a compassionate team of professionals dedicated to making a meaningful difference every day, supported by a culture of respect, integrity, and care.
Benefits & Work-Life Balance
In alignment with our mission, Hospice of Orange & Sullivan Counties is committed to supporting the well-being and professional success of our employees. We offer a comprehensive range of benefits designed to provide peace of mind, promote health, and support both personal and professional growth, including:
- Medical, Dental, and Vision coverage
- Health Savings Account (HSA)
- Supplemental Life Insurance and AD&D
- Short- and Long-Term Disability coverage
- Employee Assistance Program (EAP)
- And more
At HOSC, we understand the importance of balance in work that centers on caring for others. As part of our commitment to caring for the caregivers, we provide generous paid time off to benefit-eligible staff.
We are also dedicated to helping employees plan for the future through:
- Tuition reimbursement and continuing education assistance
- 403(b) retirement savings plan with employer match of up to 3%
Hospice of Orange & Sullivan Counties provides an interdisciplinary approach to care that honors the whole person. While hospice care is not curative, we focus on comfort, dignity, and support for the emotional and spiritual needs of patients and their loved ones. As part of our team, you will help ensure that patients and families feel supported and never alone during life’s most vulnerable moments.
Hospice of Orange & Sullivan Counties is an Equal Opportunity Employer.