Job
Summary:

The Sales Manager is responsible for driving revenue growth by developing and
implementing strategic sales initiatives to attract and retain clients. This
role involves managing client relationships, identifying new business
opportunities, and ensuring that the hotel's sales goals are met. The Sales
Manager plays a key role in building the hotel’s brand presence and achieving
financial targets through effective sales strategies and exceptional customer
service.

Key
Responsibilities

1. Sales Strategy and Planning

• Develop and
  execute strategic sales plans to achieve revenue targets and maximize
  market share.
• Identify and
  pursue new business opportunities, including corporate accounts, group
  bookings, and special events.
• Analyze market
  trends, competitor activity, and client needs to adjust sales strategies
  and capitalize on opportunities.
• Collaborate
  with the marketing team to create promotional materials, campaigns, and
  offers that drive bookings and increase visibility.

• Build and
  maintain strong relationships with key clients, including corporate
  clients, travel agents, and event planners.
• Conduct sales
  presentations, site visits, and negotiations to secure new contracts and
  business opportunities.
• Address client
  inquiries, resolve issues, and ensure high levels of satisfaction to
  foster long-term partnerships.
• Follow up with
  clients post-event or stay to ensure satisfaction and encourage repeat
  business.

• Monitor and
  evaluate sales performance against targets, identifying areas for
  improvement and implementing corrective actions as needed.
• Prepare regular
  sales reports and forecasts for management review, detailing sales
  activities, revenue performance, and market insights.
• Track and
  analyze sales metrics, including lead generation, conversion rates, and
  client feedback, to assess the effectiveness of sales strategies.

• Collaborate
  with other hotel departments, including front desk, catering, and
  operations, to ensure a seamless guest experience and successful event
  execution.
• Provide
  guidance and support to junior sales staff or sales coordinators,
  offering training and mentorship as needed.
• Participate in
  sales meetings and contribute to the development of team goals and
  strategies. 

1. Market Research and Networking

• Conduct market
  research to stay informed about industry trends, competitor activities,
  and emerging opportunities.
• Attending
  industry events, trade shows, and networking functions to build
  relationships and promote the hotel’s services.
• Develop
  partnerships with local businesses, organizations, and influencers to
  enhance the hotel's visibility and reputation in the market.

• Ensure that all
  sales activities are conducted with a focus on delivering exceptional
  customer service and enhancing the guest experience.
• Address and
  resolve any client concerns or complaints promptly and professionally,
  ensuring client satisfaction and loyalty.

Other
duties as assigned to meet the needs of the property.

Qualifications:

• Bachelor’s degree in hospitality
  management, business administration, marketing, or a related field.
• Proven experience in a sales role
  within the hospitality industry, with a strong track record of achieving
  sales targets and driving revenue growth.
• Excellent communication,
  negotiation, and presentation skills, with the ability to build and
  maintain relationships with clients and stakeholders.
• Strong analytical and
  problem-solving skills, with the ability to develop and implement
  effective sales strategies.
• Proficiency in sales and CRM
  software, along with Microsoft Office Suite.
• Ability to work independently and
  manage multiple tasks in a fast-paced environment.

Working
Conditions:

• Flexible working hours, including
  evenings and weekends as required by client schedules and events.
• Ability to travel locally or
  regionally to meet with clients and attend industry events.
• Occasional lifting of promotional
  materials or event supplies (up to 30 lbs.).

Benefits:

• Competitive salary and
  performance-based incentives.
• Employee discounts on hotel stays
  and services.
• Opportunities for professional
  development and career advancement within the hotel.

The statements in
this job description are intended to represent key duties and the level of work
being performed. They are not intended to be ALL responsibilities of the job.

Crossroads
Hospitality, LLC and its affiliates are Equal Opportunity/Affirmative Action
Employers, and encourages women, minorities, individuals with disabilities, and
protected veterans to apply.