The Opportunity

This is a high‑impact leadership role for a Salesforce professional who wants true platform ownership. As our Salesforce Platform Manager, you’ll set the vision for how Salesforce supports the business, lead a talented team of architects, admins, and developers, and partner closely with executive, sales, and technology leaders to turn business strategy into scalable CRM solutions.

You won’t just manage Salesforce — you’ll shape how it drives revenue, efficiency, and decision‑making across the organization.

What You’ll Do

Platform Strategy & Ownership

• Define and own the Salesforce product strategy and multi‑year roadmap, ensuring alignment with business goals and future growth.
• Serve as the strategic voice of Salesforce across the organization, balancing innovation, scalability, and platform health.
• Stay ahead of Salesforce releases and industry trends, bringing forward ideas that improve performance and user experience.

Team Leadership

• Lead and mentor a cross‑functional Salesforce team including solution architects, administrators, and developers.
• Foster a collaborative, high‑performing team culture focused on quality, accountability, and continuous improvement.

Project & Stakeholder Management

• Oversee Salesforce initiatives end‑to‑end — from intake and prioritization through delivery, adoption, and optimization.
• Partner with Sales, Marketing, Operations, and Technology leaders to understand business needs and translate them into impactful Salesforce solutions.
• Manage expectations, dependencies, and timelines across multiple stakeholders.

Platform Health, Data & Governance

• Establish and enforce best practices for system governance, data integrity, security, and release management.
• Ensure Salesforce remains reliable, scalable, and aligned with business processes as the organization grows.

Technical & Functional Leadership

Configuration & Automation

• Design and oversee complex Salesforce configurations, including custom objects, fields, validation rules, and advanced automation using Flows.
• Guide solution design decisions to ensure maintainability and long‑term value.

Reporting, Analytics & Integrations

• Deliver meaningful dashboards and reports that drive insight, accountability, and adoption.
• Oversee integrations with third‑party systems to ensure seamless data flow and extended platform capabilities.

User Adoption & Change Management

• Drive Salesforce adoption through thoughtful change management, training, and ongoing user support.
• Act as a trusted Salesforce subject‑matter expert, resolving issues, guiding enhancements, and continuously improving the user experience.

What We’re Looking For

Core Qualifications

• Strong communicator who can bridge technical solutions and business outcomes
• Proven ability to translate business requirements into high‑impact Salesforce solutions
• Deep understanding of Salesforce in a complex, business‑critical environment
• Strategic thinker with hands‑on problem‑solving skills
• Comfortable owning solutions from concept through launch and ongoing optimization
• Adaptable and energized by change and growth

Experience

• 3–5+ years of experience delivering Salesforce solutions in an administrator, lead, or manager role
• Demonstrated success scaling Salesforce to support business growth
• Experience in real estate, mortgage, or financial services is a plus

Education

• Bachelor’s degree in Computer Science, CIS/MIS/BIS, or related field required
• Master’s degree a plus

Work Schedule & Location

• Full‑time, Monday–Friday (9:00 AM – 6:00 PM)
• Hybrid work model (minimum 2 days per week onsite)
• Office locations: South Windsor, CT or Charlotte, NC (commutable required)

Why RCN Capital

• Competitive medical, dental, and vision benefits
• 401(k) with employer match
• Free food & beverage program
• Free onsite gym and laundry
• A fast‑growing company where Salesforce leadership has visibility, influence, and impact