POSITION SUMMARY

The Site Operations Manager is responsible for ensuring daily and project work is completed safely and on time, and that Scope of Work and quality standards are maintained within a distribution center that operates 24 hours per day, 7 days per week. They will ensure the quality of work meets company and customer standards.

KEY RESPONSIBILITIES 

While the following list encompasses the primary duties and responsibilities of the role, the incumbent is also expected to perform other duties as assigned.

Operations & Service Delivery

• Signs off on daily, monthly, and weekly checklists to document all sanitation activities.
• Collaborates with team to ensure coordination and successful execution of daily operations while resolving deficiencies in a timely manner.
• Oversee daily operations, ensuring allergen processes are followed, machine scrub and detail/deep cleaning of bays and separation of materials.
• Tour and inspect location with Shift/Site Supervisors to ensure guidelines are being followed.
• Maintains coverage for all 3 shifts by coordinating and collaborating with shift leads and confirming daily schedules.
• Attends daily huddle meetings with management and leads in all departments for daily recap and plan.
• Visits site on the weekend to oversee weekend activity as needed.
• Conduct inspections using Sales Force; meet clients and provide subsequent reports to customers.
• Assume the position of a cleaner to address facility needs, if necessary.
• Schedule all projects with customer, coordinate resources ensure completion.

Leadership, Supervision & Employee Development

• Ensures personnel are properly trained for their respective positions.
• Measures performance, provides feedback and develops staff; sets clear expectations.
• Handle all necessary progressive counseling and performance issues with team members in conjunction with HR.
• Monitors and directs activities and follows up with staff continuously.

Customer Relations & Communication

• Establish and maintain effective communication and working relationships with customers and staff.
• Report any issues, concerns or important occurrences with customer or other stakeholders to direct manager in a timely manner.
• Acts as customer’s main point of contact and is available via phone 7 days a week for emergency services or situations.
• Submits weekly activity logs including allergen and glass cleanup sheets to customers’ Safety Manager.

Safety, Compliance & Risk Management

• Keeps Safety top of mind and promotes a safe work environment. 
• Implements company use of machinery and safety programs including forklift training in collaboration with HR and advises and instructs on various safety-related topics as needed.
• Ensures employee and Service Provider safety is a priority by committing to timely incident reporting procedures and use of proper PPE.
• Enforces company policies to establish a culture of health and safety according to legal guidelines.
• Supports the development of the company’s OHS (Occupational Health & Safety) policies and programs.
• Conducts risk assessment and enforces preventative safety measures as needed.

Administrative & Resource Management

• Reviews and approves worked hours for the account during each billing/pay period.
• Manages and orders chemicals and supply inventory as/if necessary.

KEY PERFORMANCE INDICATORS (KPI’S)

• Daily QA Reports: Consistently submit accurate and comprehensive QA reports by end of each workday.
• Slot Cleaning/Spill Reports: Ensure timely submission of slot cleaning and spill reports with zero incidents of missed or incomplete reports.
• Monthly Audits: Complete and submit Glass/Allergen and Safety audit reports on schedule, with corrective actions taken as necessary.