HiringCafe
Posted 1mo ago

Seasonal Customer Service Representative

@ Peter Levi Plumbing
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Novato, California, United States
$18-$20/hrOnsiteMultiple Commitments Available
Responsibilities:Monitor calls, Review tasks, Document feedback
Requirements Summary:Seasonal full-time temporary role in Novato, CA; requires high school diploma; customer service experience preferred; strong communication skills; comfortable with AI systems; MS Office; multitask ability.
Technical Tools Mentioned:Microsoft Office, AI systems, Web-based platforms
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Job Description
Seasonal Customer Service Representative
 
Location: Novato, CA - In Person
Position Type: Full Time Limited Term / Seasonal (June - August)
Pay Range: $18.00 - $20.00 per hour depending on experience
 
Position Summary
We are seeking a motivated and detail-oriented Customer Service Representative to support our AI call operations during the summer months. This temporary role will focus on assisting with AI-generated customer interactions, reviewing call workflows, and handling repetitive administrative and customer service tasks that support daily operations.
 
This is a great opportunity for someone who enjoys technology, problem-solving, and customer communication in a fast-paced environment.
 
What Will You Do?
  • Monitor and review AI-assisted customer calls for accuracy and quality
  • Assist with routine follow-up tasks related to customer interactions
  • Handle repetitive administrative and data-entry duties efficiently
  • Escalate customer concerns or technical issues when needed
  • Support internal teams by documenting customer feedback and trends
  • Maintain professionalism and confidentiality while handling customer information
  • Assist with updating records, notes, and call outcomes within company systems
  • Help improve workflow efficiency by identifying recurring issues or process gaps
What Do You Need?
  • Previous customer service experience preferred
  • Strong communication and customer service skills
  • Comfortable working with technology and AI-supported systems
  • Strong attention to detail and organizational skills
  • Ability to multitask and manage repetitive tasks with consistency
  • Intermediate computer proficiency including Microsoft Office and web-based platforms
  • Ability to work independently and as part of a team
  • Previous customer service experience preferred but not required
  • High School Diploma 
What’s In It For You?
  • Medical, Dental, and Vision plans for you and your family
  • Vacation Pay, Sick Pay, and Holiday Pay including a floating holiday
  • 401(k) Retirement Plan with company match up to 4%
  • Life insurance and accident insurance 
  • Special Program Options: FSA & EAP 
  • Referral Bonuses, Loan Program, and Employee Discounts Program 
  • Ongoing Training for your Professional Development & Life Skills Courses 
  • Fun company sponsored events with lots of giveaways
  • Working in a energetic, collaborative, and fun environment