Senior Clinical Applications Support
Location: Hybrid – Daytona Beach, FL area
Job Type: Full-Time
About Radiology Associates
Radiology Associates is the leading provider of patient care and medical imaging in Eastern Central Florida. We offer high-quality imaging services using state-of-the-art technology in a comfortable, caring, and professional environment. Our team members are integral to creating an exceptional patient experience and fostering a positive and purposeful work atmosphere. We are proud to be recognized as a Breast Imaging Center of Excellence by the American College of Radiology.
Why Join Us
When you become a part of Radiology Associates, you’ll join an elite team dedicated to providing the best patient care. We prioritize employee recognition, growth, and diversity and are looking for motivated individuals who want to grow with us.
About the Role
We are seeking a Senior Clinical Applications Support professional to provide advanced support, administration, and optimization of clinical applications across our organization. This role is a key technical and operational resource, supporting radiology systems such as PACS, RIS, and dictation platforms while driving workflow improvements and enhancing the end-user experience.
This is a hybrid position, requiring regular onsite presence in the Daytona Beach, FL area, along with remote work flexibility.
You will collaborate closely with IT teams, vendors, radiologists, and cross-functional departments to ensure system stability, efficient workflows, and seamless data transmission.
Key Responsibilities
Leadership & Operational Support
Provide senior-level support for clinical applications, ensuring system performance and reliability
Mentor and guide Clinical Applications Support team members (Level I–III)
Oversee daily operations, including projects, upgrades, and implementations
Support management with oversight of system performance and support activities
System Administration & Technical Expertise
Troubleshoot and resolve complex issues related to clinical applications and integrations
Implement, test, and validate system updates, patches, and enhancements
Maintain expertise in radiology workflows and identify optimization opportunities
Ensure accurate and timely DICOM and HL7 data transmissions
Workflow Optimization
Partner with radiologists and clinical staff to improve workflows and system usability
Analyze operational data to identify inefficiencies and recommend improvements
Enhance user experience with PACS, voice recognition, and imaging systems
Training & Collaboration
Assist in developing and delivering training for staff and providers
Collaborate with IT, Teleradiology Support, and other teams to ensure seamless operations
Maintain detailed documentation of workflows, systems, and issue resolutions
Qualifications
Education
High school diploma or equivalent required
Associate degree or higher in Information Systems, Computer Technology, or related field preferred
Relevant IT or clinical certifications are a plus
Experience
2–3+ years of experience supporting radiology systems (PACS, RIS, dictation, etc.)
Experience in advanced or Level II support role preferred
Experience with system implementations, upgrades, and downtime procedures
Knowledge & Skills
Strong understanding of radiology workflows and imaging systems
Knowledge of DICOM and HL7 standards
Familiarity with operating systems, networks, and system integrations
Strong analytical and problem-solving abilities
Proficiency in Microsoft Office and task/project management tools
Excellent communication and collaboration skills
What You’ll Bring
Ability to manage multiple priorities in a fast-paced environment
Strong troubleshooting and critical thinking skills
Ability to work cross-functionally with technical and clinical teams
Commitment to maintaining confidentiality and healthcare compliance standards
Work Environment
Hybrid work environment (onsite and remote)
Regular onsite presence required in the Daytona Beach, FL area
Occasional evening or weekend work may be required
Ability to sit or stand for extended periods and lift up to 15 lbs
Benefits
As an employee of Radiology Associates, you will enjoy a comprehensive benefits package that includes:
Affordable Medical, Dental, and Vision Insurance
Paid Time Off (PTO) and Paid Holidays
Paid Life and AD&D Insurance
Employee Assistance Program (EAP)
Travel Assistance and Identity Theft Assistance
Employee Recognition Programs
401(k) Retirement Program
Employee Referral Bonus Program
Additional Information
Equal Opportunity Employer
We comply with federal, state, and local anti-discrimination laws, regulations, and ordinances.
Drug-Free and Tobacco-Free Workplace
We are committed to maintaining a safe and healthy work environment.
E-Verify Participation
This organization participates in E-Verify to confirm employment eligibility in the United States.