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Posted 5d ago

Senior Colleague Services Specialist (Pune, IN)

@ Bentley Systems
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Pune, Maharashtra, India
HybridFull Time
Responsibilities:leading innovation, building automation, ensuring quality
Requirements Summary:4+ years in global HR shared services/operations, strong English communication, process mapping experience, proficiency with Microsoft Excel, Power BI, Power Automate, and experience with core HCM systems (Workday or SuccessFactors).
Technical Tools Mentioned:Microsoft Excel, Microsoft Power BI, Microsoft Power Automate, Workday, SuccessFactors
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Job Description










Location: Hybrid Pune




Position Summary: 


Bentley Systems is seeking a Senior Colleague Services Specialist with a builder's mindset to join our team in India. In this role, you will be a hands-on lead for process innovation, responsible for both executing core HR transactions and fundamentally improving how our team operates.


Your primary mission is to add business value by transforming how we handle global HR transactions. You will achieve this by identifying inefficiencies, building automations, and leveraging AI to increase the team's capacity while ensuring an excellent level of quality. You will have the autonomy to propose new approaches and will partner directly with stakeholders to design and deploy scalable, end-to-end processes.


The impact of your work will be clear and measurable: you will create a friction-free experience for our colleagues, enabled by carefully designed processes and the smart use of technology. This is an ideal position for a natural problem-solver who is comfortable with ambiguity and sees a manual process as an opportunity to create something better. If you are ready to shape the future of our shared services, we encourage you to apply.


 


Responsibilities:



  • Act as the lead for process innovation, actively identifying inefficiencies in daily work and redesigning HR workflows to be simpler and more effective.

  • Build and deploy automation and AI solutions within the flow of work to reduce manual effort for the team and improve the accuracy of our HR data.

  • Ensure a seamless employee experience by delivering timely and accurate support across key HR processes, including onboarding, offboarding, and employee data management.

  • Champion data integrity and quality, establishing and tracking service level agreements (SLAs) and acting as the final quality checkpoint for critical processes.

  • Partner with stakeholders across HR and the business to understand their needs and co-create scalable, end-to-end processes that work for everyone.

  • Serve as a subject matter expert on process innovation and new technologies, mentoring colleagues and elevating the overall capability of the shared services team.

  • Create clear and robust process documentation, establishing a strong foundation for knowledge sharing, consistency, and future automation.

  • This position operates in the APAC shift to align with regional business needs.

  • As hybrid colleague you would be visiting office 3 days a week.


 


Qualifications: 



  • Exceptional command of the English language, with clear and professional written and verbal communication skills.

  • Significant experience (4+ years) in a global HR Shared Services or HR Operations role.

  • Demonstrable experience with process mapping and relevant Microsoft tools (Excel, Power BI, Power Automate) is required.

  • Experience working with a core HCM (e.g., Workday, SuccessFactors) is essential.

  • A proven track record of not just executing HR processes, but of fundamentally improving and automating them. You see a manual process as an opportunity, not a chore.

  • A strong commitment to quality and accuracy, with the ability to identify critical details and understand their downstream impact.

  • A genuine passion for delivering a positive employee experience, with the ability to balance process efficiency with human-centric support.

  • You are a natural, proactive problem-solver who is skilled at creating structure in ambiguous situations and can drive projects forward with a high degree of ownership. 


 


What We Offer: 



  • A great Team and culture – please see our colleague video. 

  • An exciting career as an integral part of a world-leading software company providing solutions for architecture, engineering, and construction - watch this short documentary about how we got our start. 

  • An attractive salary and benefits package. 

  • A commitment to inclusion, belonging and colleague wellbeing through global initiatives and resource groups. 

  • A company committed to making a real difference by advancing the world’s infrastructure for better quality of life, where your contributions help build a more sustainable, connected, and resilient world. Discover our latest user success stories for an insight into our global impact.