At HDC MidAtlantic, we believe everyone deserves a safe, welcoming, and affordable place to call home—and we’re committed to making that a reality every day.

When you join HDC, you’re not just taking a job—you’re becoming part of a mission-driven organization where your work has a direct and meaningful impact on people’s lives. Every role contributes to housing stability, stronger communities, and opportunities for residents to thrive.

Since 1971, we’ve been trusted developers, property managers, and community partners, working alongside our neighbors to create real change. Today, we own and/or manage over 3,300 apartments across Pennsylvania, Delaware, and Maryland, serving nearly 4,500 residents including seniors, families, and individuals living with disabilities.

At HDC, you’ll be part of a team that values excellence, equity, collaboration, community, and integrity. We invest in our people, support growth and development, and empower our employees to make a difference—both in our communities and within the organization.

If you’re looking for work that is meaningful, people-centered, and connected to a greater purpose, you’ll find it here.

Position Summary:

The Senior Facilities Manager provides operational leadership and oversight of maintenance and facilities operations across HDC MidAtlantic's portfolio. Working under the direction of the Director of Property Management, this position ensures consistent maintenance practices, staff development, regulatory compliance, emergency preparedness, vendor performance, and operational excellence across all communities. The Senior Facilities Manager serves as the organization's maintenance subject matter expert and supports the successful execution of facilities-related initiatives, programs, and projects that promote safe, quality, and resident-centered communities.

Essential Duties and Responsibilities:

The following statements reflect the general duties, responsibilities and competencies considered necessary to perform the essential functions of this position and should not be considered a detailed description of all work requirements. HDC may change specific job duties with or without prior notice based on organizational needs.

Facilities & Maintenance Operations

• Provide portfolio-wide oversight of maintenance operations, ensuring consistent performance, quality, safety, and regulatory compliance across all communities.
• Conduct regular site visits to evaluate property conditions, maintenance performance, resident service delivery, and adherence to organizational standards.
• Support capital improvement planning, maintenance contracts, procurement activities, property due diligence, community transitions, and facilities-related projects.
• Promote maintenance practices that support excellence in resident satisfaction, quality, housing stability, and asset preservation.

Staff Supervision & Training

• Directly supervise assigned facilities staff, providing coaching, performance management, professional development, and accountability.
• Develop and maintain maintenance training programs, standard operating procedures, and best practices that promote technical excellence, safety, operational consistency, hospitality, and resident-centered service.
• Foster a culture of professionalism, continuous improvement, and alignment with HDC’s mission, values, and service standards.

Emergency Preparedness

• Lead the organization's Emergency Preparedness Program and maintain the Emergency Response Plan.
• Coordinate emergency preparedness training and response readiness across Property Management operations.

Performance Management

• Serve as the subject matter expert for maintenance technology platforms, systems, and operational resources.
• Monitor maintenance performance metrics, analyze operational trends, and develop reports, dashboards, and recommendations that support continuous improvement and operational excellence. 
• Develop and maintain maintenance manuals, preventive maintenance programs, resident education materials, and related resources. 
• Identify opportunities to improve efficiency, consistency, service delivery, and maintenance outcomes across the portfolio.

Compliance, Safety & Vendor Management

• Ensure compliance with applicable building codes, safety requirements, NSPIRE standards, and organizational policies.
• Conduct quality assurance reviews and implement corrective actions to improve maintenance performance, property conditions, compliance, and resident experience outcomes.
• Manage vendor relationships, contracts, and performance expectations.
• Participate in leadership meetings and provide regular updates on facilities operations and portfolio performance.
• Lead the organizational Safety Committee and promote a culture of safety throughout maintenance operations.

Perform other duties as assigned in support of HDC MidAtlantic's mission.

Education, Experience, and Special Requirements:

• 10 years' experience in facilities management, maintenance operations, construction, or property management.
• Progressive leadership experience supervising maintenance teams, managing vendors, and overseeing capital projects. 
• Strong knowledge of building systems, preventive maintenance, safety practices, and regulatory compliance. 
• Advanced proficiency in Microsoft Excel, PowerPoint, Word, Outlook, and Teams required.
• Experience developing training programs, standard operating procedures, and staff development resources. 
• Ability to analyze operational data and produce professional reports and presentations for leadership. 
• Experience working in affordable housing, multifamily housing, healthcare, hospitality, or other service-oriented environments preferred.
• Equivalent combinations of experience, certifications, and demonstrated facilities leadership success will be considered.
• Valid driver’s license required.

Core Competencies (skills, knowledge, or abilities):

Quality of Work: Demonstrates commitment, capability, and efficiency; takes ownership of work and its impact on residents, partners, and the organization. Strives for excellence in all deliverables.

Leadership: Inspires and guides maintenance and facilities teams toward shared goals. Model accountability and professionalism; fosters a culture of high performance and continuous improvement.

Training & Development: Designs and delivers effective training programs that build staff capability and operational consistency. Identifies skill gaps and evaluates outcomes to improve program quality.

Communication: Communicates clearly and proactively across all formats. Listens actively, gives constructive feedback, and adapts style to diverse audiences.

Technology Proficiency: Subject matter expert for maintenance technology and Microsoft Office. Promotes technology adoption and operational efficiency across the portfolio.

Project Management: Plans and executes facilities and capital projects with discipline. Manages timelines, budgets, and vendor relationships to deliver successful outcomes.

Problem Solving: Analyzes complex challenges, evaluates options, and implements timely solutions. Applies critical thinking and sound judgment at both property and portfolio levels.

Teamwork & Collaboration: Works effectively with colleagues across departments. Shares knowledge and builds productive relationships to achieve shared goals.

Safety & Compliance: Champions a culture of safety and regulatory compliance. Ensures all operations meet applicable codes, standards, and organizational policies.

Resident-Centered Service: Demonstrates a commitment to providing safe, quality housing and positive resident experiences. Promotes service excellence, professionalism, and respectful interactions that support resident trust, dignity, and housing stability.

Normal Work Environment:

• Work environment will be indoors and outdoors, including maintenance shops, construction sites, mechanical rooms, and hazardous conditions; requires regular travel across the portfolio.
• Moderate to vigorous physical demands including lifting up to 50 pounds, standing, walking, bending, and climbing ladders.
• Must maintain a valid driver’s license and be able to work in varying weather conditions and non-standard field environments.

Benefits at HDC MidAtlantic

• Medical, Dental & Vision Coverage (Available Day 1)

• 401(k) with 3.5% Employer Match

• 4–6 Weeks Paid Time Off

• 11 Paid Holidays + Floating Holiday (Available Day 1)

• 12 Weeks Paid Parental Leave

• Summer Hours – Office closes at 12 PM on Fridays

• Employer Paid Life & Long-Term Disability Insurance

• Employee Assistance Program

• Student Loan Reimbursement (Eligible Non-Profit Employees)

• Employee Housing Opportunities

• Paid & Subsidized Professional Development

Equal Opportunity Employment

We believe in and practice equal opportunity. HDC MidAtlantic is an equal opportunity employer and does not unlawfully discriminate against employees or applicants for employment on the basis of an individual’s race, color, religion, creed, gender identity or expression, sexual orientation, sex, national origin, age, disability, marital status, veteran status, or any other status protected by applicable law. This policy applies to all terms, conditions, and privileges of employment, including recruitment, hiring, placement, compensation, promotion, discipline, and termination.