About the Department

Reports to the Senior Center Services Coordinator.  The individual in this classification provides prompt, efficient and friendly service to customers.

Position Duties

1. Greet customers upon arrival.
2. Check in members to ensure memberships are current
3. Provide prompt, efficient and friendly service to the customers in person and on the phone
4. Collect entry fees and membership fees.
5. Enroll customers into programs and sign up for membership.
6. Be knowledgeable of the programs offered and the facility to be able to answer a customer’s questions.
7. Count and balance their register at the end of their shift.
8. Cleaning and general upkeep of the front desk area.
9. Monitor the stock of literature at the front desk and make sure the supply remains adequate.
10. All other duties as required by Senior Services Coordinator

Minimum Qualifications

• Basic math and computer skills.
• Experience in a public employer setting is required / preferred.  
• Strong interpersonal and communication skills as well as listening skills.
• Prior customer service experience.
• Enjoys working with Senior Citizens.

Other Qualifications

To perform this job successfully, an individual must be able to perform the essential functions of the job satisfactorily.  Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions herein described.  Since every duty associated with this position may not be described herein, employees may be required to perform duties not specifically spelled out in the job description, but which may be reasonably considered to be incidental in the performing of their duties just as though they were actually written out in this job description.

Benefits

All City of Strongsville Employees are part of a Defined Pension Benefit Plan, either Ohio Public Employees Retirement System (OPERS) or Ohio Police & Fire Pension (OP & F) regardless of full or part time status.

 

Full-Time Employees Receive:

• Excellent Health Insurance Benefits including medical, pharmacy, dental and vision eligible on start date
• Generous Paid Time Off depending on length of service including paid holidays and the employee’s birthday
• Earn paid sick time every pay period at the rate of 4.6 hours
• Longevity Bonus beginning after 5 years of service with the City
• Wellness Program Participation where an employee that utilizes the City’s state of the art Recreation Center 12 hours per month receives the monthly membership rate back

Agency Information

Employer

Strongsville, City of (OH)

Address

16099 Foltz Parkway








Strongsville, Ohio, 44149

Website

https://www.strongsville.org