Essential Functions

• Lead and manage the daily operations of the Housekeeping Department.
• Ensure guest rooms, public areas, back-of-house areas, and facilities meet company and brand cleanliness standards.
• Supervise, coach, train, and develop Housekeeping Supervisors and team members.
• Conduct regular inspections of guest rooms, public areas, and employee work areas to ensure quality standards are maintained.
• Manage staffing levels, scheduling, labor costs, and productivity to meet operational and financial goals.
• Monitor department payroll, attendance, overtime, and compliance with wage and hour regulations.
• Participate in hiring, onboarding, performance management, coaching, disciplinary actions, and terminations in partnership with People & Culture.
• Ensure compliance with all safety, security, sanitation, OSHA, and company policies and procedures.
• Manage inventory levels, purchasing, and control of housekeeping supplies, linen, uniforms, and equipment.
• Coordinate preventive maintenance and room status communication with Engineering and Front Office departments.
• Investigate and resolve guest concerns, service issues, and housekeeping-related complaints in a timely and professional manner.
• Maintain compliance with brand standards, quality assurance inspections, and internal audits.
• Collaborate with other department leaders to achieve overall hotel goals and guest satisfaction objectives.
• Prepare departmental reports, forecasts, budgets, and action plans as required.
• Foster a positive, inclusive, and service-oriented work environment.

Supervisory Responsibilities

• Housekeeping Supervisors
• Room Attendants
• Housepersons
• Public Area Attendants
• Laundry Attendants and Laundry Operations (if applicable)

Qualifications

• Minimum 3–5 years of housekeeping leadership experience in a hotel environment.
• Previous experience managing supervisors and large housekeeping teams preferred.
• Strong knowledge of housekeeping operations, labor management, inventory control, and guest service.
• Ability to lead, coach, motivate, and develop employees.
• Excellent communication, organizational, and problem-solving skills.
• Ability to work flexible schedules, including weekends and holidays.
• Proficient in hotel management systems, payroll systems, and Microsoft Office applications.

Physical Requirements

• Ability to stand, walk, bend, reach, and move throughout the hotel for extended periods.
• Ability to lift and carry up to 25 pounds occasionally.
• Ability to inspect guest rooms and public areas throughout the property.

Key Competencies

• Leadership and Team Development
• Guest Service Excellence
• Operational Excellence
• Quality Assurance
• Labor and Productivity Management
• Communication and Collaboration
• Conflict Resolution
• Time Management
• Accountability and Integrity
• Safety and Compliance