The Senior HR Generalist (SHRG) will own and execute the day-to-day HR operations that keep Ceto’s HR function running accurately, consistently, and proactively. This is a hands-on role for someone who can manage tactical HR execution while also thinking ahead, identifying gaps, and improving how work gets done.
This role is critical to allowing the CHRO to remain focused on strategic people leadership by ensuring day-to-day HR operations are organized, accurate, proactive, and completed with minimal direction. This is not a narrow HR role. The SHRG will bring structure to the HR function, strengthen recurring processes, support current HR team responsibilities, and be capable of directly owning work across the employee lifecycle as business needs evolve.
Primary Responsibilities:
HR Operations
• Own day-to-day HR operations and administrative processes
• Manage HR tasks, deadlines, recurring processes, and open items through completion
• Respond to employee, manager, candidate, vendor, broker, and internal stakeholder inquiries timely and professionally
• Maintain accurate employee records, HR files, trackers, and documentation
• Support the CHRO with HR priorities, reporting, communications, and employee lifecycle needs
• Identify workflow gaps and recommend and build practical solutions
• Create and maintain checklists, templates, trackers, and repeatable processes
• Strengthen consistency, accountability, organization, and execution across HR
Benefits, Open Enrollment, Payroll, and HRIS
• Own benefits administration support, including enrollment updates, employee questions, broker/carrier follow-up, vendor coordination, and documentation
• Own open enrollment task tracking, employee communication, deadline management, and completion
• Partner with brokers, carriers, vendors, payroll, the Controller, and employees as needed
• Ensure benefit files, reports, deductions, updates, and communications are accurate and completed by deadlines
• Work closely with the Controller on payroll-related items and employee payroll changes
• Support payroll coordination for new hires, terminations, compensation changes, status changes, benefit deductions, bonuses, commissions, and other payroll-impacting updates
• Ensure employee data entered into Paychex is accurate, complete, and timely
• Use Paychex to support employee data, HRIS updates, payroll coordination, benefits administration, reporting, and employee lifecycle changes
• Identify and resolve HRIS data issues or escalate when needed
Recruiting, Onboarding, Offboarding, Culture, and HR Administrative Support
Responsibilities include:
• Partner with the CHRO and HR team members to support recruiting, onboarding, offboarding, culture, and HR administrative coordination
• Provide structure, templates, checklists, timelines, and repeatable processes to ensure consistent execution
• Review key employee lifecycle work for accuracy, completeness, professionalism, and compliance alignment
• Help ensure recruiting, onboarding, offboarding, culture, and HR administrative work is completed timely and accurately
• Serve as a knowledgeable backup and escalation point for these areas when needed
• Support knowledge transfer and process documentation across HR responsibilities
• Step in to directly own or execute recruiting, onboarding, offboarding, culture, or HR administrative work when business needs require
• Build scalable HR processes that support the department today and allow for future HR team growth
Employee Relations, Compliance, Documentation, and Communications
• Serve as a responsive HR point of contact for routine employee and manager questions
• Provide practical guidance on HR processes, policies, benefits, payroll-related questions, onboarding, offboarding, and employee lifecycle items
• Support the CHRO with employee relations matters, including documentation, manager coaching, and process consistency
• Escalate sensitive or complex employee relations matters appropriately
• Support required notices, acknowledgments, employment files, compliance tracking, and HR documentation
• Identify missing documentation or process gaps and work to resolve them
• Own or support HR communications, employee reminders, newsletters, announcements, and culture initiatives as needed
• Review employee-facing communications for accuracy, clarity, professionalism, and alignment with company expectations
• Maintain confidentiality and sound judgment in all employee matters
Strategic and Tactical HR Support
• Partner with the CHRO on HR priorities, process improvements, employee lifecycle planning, manager support, and organizational needs
• Identify recurring HR issues and recommend practical solutions
• Balance day-to-day execution with forward-looking HR improvements
• Think through both the immediate task and the broader impact on employees, managers, compliance, payroll, benefits, and the company
• Operate with urgency, accuracy, discretion, and ownership
Ideal Candidate Profile
This role is ideal for someone who has successfully operated in a lean HR function where they were responsible for both daily execution and practical problem-solving.
The successful candidate must demonstrate:
• Strong hands-on HR generalist experience
• High ownership and accountability
• Exceptional organization and task management
• Strong attention to detail
• Ability to work independently
• Ability to anticipate needs and next steps
• Comfort in a lean, fast-moving HR environment
• Practical knowledge of benefits, payroll coordination, compliance, documentation, onboarding, offboarding, recruiting, and employee relations support
• Strong written and verbal communication
• Ability to support employees and managers professionally
• Sound judgment and discretion
• Willingness to handle tactical work while also thinking strategically
• Ability to create order, structure, and consistency in HR operations
Experience Profile
• Minimum of 5+ years of progressive HR experience
• At least 3 years of hands-on HR Generalist experience
• Hands-on Paychex experience required
• Working understanding of payroll required
• Experience partnering with finance, accounting, payroll, or a Controller on payroll-related items required
• Prior experience in a small or mid-sized company environment required
• Strong experience across benefits administration, open enrollment, onboarding, offboarding, recruiting, payroll coordination, employee relations support, compliance tracking, HR operations, and documentation
• Strong attention to detail, organization, responsiveness, and follow-through
• Strong ownership mindset and ability to manage work from start to finish
• Excellent written and verbal communication skills
• Ability to maintain confidentiality and exercise sound judgment
• Comfortable using Microsoft Office, Teams, SharePoint, Paychex, recruiting tools, HRIS/payroll systems, and related HR platforms
• Demonstrated leadership potential preferred
• Prior oversight, coaching, mentoring, or process leadership experience preferred but not required
• Fintech, financial services, professional services, or consulting industry experience strongly preferred
• HR certification such as SHRM-CP, SHRM-SCP, PHR, or SPHR preferred but not required
Physical & Working Environment
Small to mid-sized company environment requiring hands-on HR execution and operational ownership. Lean HR team with broad responsibility across the employee lifecycle. Role requires frequent communication with employees, managers, candidates, vendors, brokers, finance, and leadership. Computer work with long periods of standing and sitting. No travel required. Hybrid role based in Atlanta, GA.
This role is critical to allowing the CHRO to remain focused on strategic people leadership by ensuring day-to-day HR operations are organized, accurate, proactive, and completed with minimal direction. This is not a narrow HR role. The SHRG will bring structure to the HR function, strengthen recurring processes, support current HR team responsibilities, and be capable of directly owning work across the employee lifecycle as business needs evolve.
Primary Responsibilities:
HR Operations
• Own day-to-day HR operations and administrative processes
• Manage HR tasks, deadlines, recurring processes, and open items through completion
• Respond to employee, manager, candidate, vendor, broker, and internal stakeholder inquiries timely and professionally
• Maintain accurate employee records, HR files, trackers, and documentation
• Support the CHRO with HR priorities, reporting, communications, and employee lifecycle needs
• Identify workflow gaps and recommend and build practical solutions
• Create and maintain checklists, templates, trackers, and repeatable processes
• Strengthen consistency, accountability, organization, and execution across HR
Benefits, Open Enrollment, Payroll, and HRIS
• Own benefits administration support, including enrollment updates, employee questions, broker/carrier follow-up, vendor coordination, and documentation
• Own open enrollment task tracking, employee communication, deadline management, and completion
• Partner with brokers, carriers, vendors, payroll, the Controller, and employees as needed
• Ensure benefit files, reports, deductions, updates, and communications are accurate and completed by deadlines
• Work closely with the Controller on payroll-related items and employee payroll changes
• Support payroll coordination for new hires, terminations, compensation changes, status changes, benefit deductions, bonuses, commissions, and other payroll-impacting updates
• Ensure employee data entered into Paychex is accurate, complete, and timely
• Use Paychex to support employee data, HRIS updates, payroll coordination, benefits administration, reporting, and employee lifecycle changes
• Identify and resolve HRIS data issues or escalate when needed
Recruiting, Onboarding, Offboarding, Culture, and HR Administrative Support
Responsibilities include:
• Partner with the CHRO and HR team members to support recruiting, onboarding, offboarding, culture, and HR administrative coordination
• Provide structure, templates, checklists, timelines, and repeatable processes to ensure consistent execution
• Review key employee lifecycle work for accuracy, completeness, professionalism, and compliance alignment
• Help ensure recruiting, onboarding, offboarding, culture, and HR administrative work is completed timely and accurately
• Serve as a knowledgeable backup and escalation point for these areas when needed
• Support knowledge transfer and process documentation across HR responsibilities
• Step in to directly own or execute recruiting, onboarding, offboarding, culture, or HR administrative work when business needs require
• Build scalable HR processes that support the department today and allow for future HR team growth
Employee Relations, Compliance, Documentation, and Communications
• Serve as a responsive HR point of contact for routine employee and manager questions
• Provide practical guidance on HR processes, policies, benefits, payroll-related questions, onboarding, offboarding, and employee lifecycle items
• Support the CHRO with employee relations matters, including documentation, manager coaching, and process consistency
• Escalate sensitive or complex employee relations matters appropriately
• Support required notices, acknowledgments, employment files, compliance tracking, and HR documentation
• Identify missing documentation or process gaps and work to resolve them
• Own or support HR communications, employee reminders, newsletters, announcements, and culture initiatives as needed
• Review employee-facing communications for accuracy, clarity, professionalism, and alignment with company expectations
• Maintain confidentiality and sound judgment in all employee matters
Strategic and Tactical HR Support
• Partner with the CHRO on HR priorities, process improvements, employee lifecycle planning, manager support, and organizational needs
• Identify recurring HR issues and recommend practical solutions
• Balance day-to-day execution with forward-looking HR improvements
• Think through both the immediate task and the broader impact on employees, managers, compliance, payroll, benefits, and the company
• Operate with urgency, accuracy, discretion, and ownership
Ideal Candidate Profile
This role is ideal for someone who has successfully operated in a lean HR function where they were responsible for both daily execution and practical problem-solving.
The successful candidate must demonstrate:
• Strong hands-on HR generalist experience
• High ownership and accountability
• Exceptional organization and task management
• Strong attention to detail
• Ability to work independently
• Ability to anticipate needs and next steps
• Comfort in a lean, fast-moving HR environment
• Practical knowledge of benefits, payroll coordination, compliance, documentation, onboarding, offboarding, recruiting, and employee relations support
• Strong written and verbal communication
• Ability to support employees and managers professionally
• Sound judgment and discretion
• Willingness to handle tactical work while also thinking strategically
• Ability to create order, structure, and consistency in HR operations
Experience Profile
• Minimum of 5+ years of progressive HR experience
• At least 3 years of hands-on HR Generalist experience
• Hands-on Paychex experience required
• Working understanding of payroll required
• Experience partnering with finance, accounting, payroll, or a Controller on payroll-related items required
• Prior experience in a small or mid-sized company environment required
• Strong experience across benefits administration, open enrollment, onboarding, offboarding, recruiting, payroll coordination, employee relations support, compliance tracking, HR operations, and documentation
• Strong attention to detail, organization, responsiveness, and follow-through
• Strong ownership mindset and ability to manage work from start to finish
• Excellent written and verbal communication skills
• Ability to maintain confidentiality and exercise sound judgment
• Comfortable using Microsoft Office, Teams, SharePoint, Paychex, recruiting tools, HRIS/payroll systems, and related HR platforms
• Demonstrated leadership potential preferred
• Prior oversight, coaching, mentoring, or process leadership experience preferred but not required
• Fintech, financial services, professional services, or consulting industry experience strongly preferred
• HR certification such as SHRM-CP, SHRM-SCP, PHR, or SPHR preferred but not required
Physical & Working Environment
Small to mid-sized company environment requiring hands-on HR execution and operational ownership. Lean HR team with broad responsibility across the employee lifecycle. Role requires frequent communication with employees, managers, candidates, vendors, brokers, finance, and leadership. Computer work with long periods of standing and sitting. No travel required. Hybrid role based in Atlanta, GA.